Experienced ServiceNow Architect with proven capability and experience to support building ServiceNow Capability.
Design accountability for Organization's ServiceNow strategic platform
Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects
Responsible for supporting, developing, configuring, testing, implementing, and maintaining the Service Desk application - Service Now. The role will work closely with the business, 3rd party development partner and IT teams.
Build Service Now Reports, dashboards and homepages and perform health checks
Administer the Service Now instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
Configure and maintain service now workflows
Configure application related fields, forms, views, email notifications, acceptance roles and access controls
Sound knowledge of Service Now application(s) integration with third party systems/applications.
Participate in internal and customer meetings identify unique use cases for the Service Now platform
Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management
Demonstrates working knowledge of Service Now core architecture and especially modules such as Service Catalog/Incident/Change/Problem Management/ Knowledge Management/ Self-Service Portal