Experience Design Specialist, Community Collaboration
About the Organization: The American Association of Critical-Care Nurses (AACN) is the largest specialty nursing organization in the world, representing the interests of more than 550,000 nurses who are charged with caring for acutely and critically ill patients. AACN is dedicated to creating a healthcare system driven by the needs of patients and families where acute and critical care nurses make their optimal contribution. Visit us online at http://www.aacn.org.
Application Instructions: Interested individuals should send their resume to jobs@aacn.org with "Experience Design Specialist, Community Collaboration" in the subject line. The position can be performed remotely and/or hybrid on-site at the Aliso Viejo, CA national office. Some travel may be required.
Position Purpose: The Experience Design Specialist, Community Collaboration, works closely with the Community Collaboration Manager and others on the team and organization to collaboratively create meaningful, end-to-end human-centered experience programs and systems that result in positive impact for our team, community members, volunteers and boards of directors. The role serves as a thought partner, advisor, and innovator who holistically integrates experience design principles in governance and leadership work in a way that inspires and transforms our work.
Main Accountabilities:
Leads a broad range of Community Collaboration programs and projects from inception to completion.
Provides a collaborative approach and guidance in the design, development and execution of Community Collaboration programs and initiatives.
Creates systems and processes that support positive internal and external stakeholder experiences and outcomes.
Utilizes Experience Design methods and frameworks to ensure the success of human-centered, designed programs and project outcomes.
Acts as a partner, assisting the Community Collaboration team in identifying their Experience Design needs; providing creative, dynamic, human-centered solutions through efforts that support them to effectively do their best work, accomplish goals and fulfill our mission.
Builds collaborative partnerships with internal team members, Board of Directors, volunteers, customers and suppliers.
Supports the team by providing an experience design focus in conceptualizing new programs, products, or services.
Leads in the creation of structures and frameworks that support both department and organization-wide projects, programs and initiatives.
Ensures the effective implementation and evaluation of key processes that support department and organizational goals and objectives.
Ensures adherence to project/program budgets and timelines.
Assess project needs and recommend appropriate experience design solutions to meet project goals.
Serves as a key connector and translator between the boards, community and staff groups, ensuring messages are relatable to each audience.
Provides leadership in identifying internal communication needs and in shaping messages and distribution channels (e.g., From the Source, Intranet, etc.).
Creates and delivers internal communications content, including email updates, leading & designing All Team meetings, creating team member newsletters, annual reports, intranet content, and presentations.
Other duties as assigned.
Skills Required:
Creative, positive, and team-oriented with excellent empathy and interpersonal skills.
Ability to work effectively and collaboratively with others.
Strong written, verbal, interpersonal communication and presentation skills that inspire collaboration, and openness to new ideas.
Ability to translate complex information into a meaningful and common language for various groups of people.
Ability to present, promote and communicate concepts to others.
Proficient in engaging and partnering to solve problems, determine root causes, improve processes and make decisions in a manner that builds and maintains relationships.
Ability to influence and provide an innovative approach to affect major organizational initiatives and programs, through experience design principles, decision-making, recommendations and strong facilitation.
Role model for AACN's Healthy Work Environment Standards. Respect and an affinity for AACN culture and history.
Demonstrated ability to carry out major assignments, this requires ability to regularly exercise discretion and independent judgment.
Demonstrated independent problem-solving and sound decision-making skills.
Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Gmail, Calendar, Docs, Sheets, Forms) and SmartSheet. Design programs such as Visme or Canva desired but not required.
Education and/or Experience:
Bachelor's degree in related fields preferred or practical experience in a related field.
Experience in healthcare, association management and/or marketing, or any of the experience design foci, (e.g., customer experience, human-centered design and design thinking) preferred.
1-2 years experience developing and delivering communications and presentations using a variety of visual tools preferred.
2-3 years experience designing, developing and executing meetings, programs and events preferred.
5 years previous experience managing large projects required.
Physical Requirements:
The physical demands described here represent those that must be met by an individual to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidates selected for the interview process are welcome to request accommodations through their designated recruiter/AACN contact.
Position is eligible for remote or hybrid work.
Travel may be required for the role.
Prolonged periods sitting/standing at a desk and working on a computer.
Ability to operate standard office equipment and keyboards.
Total Compensation:
The target pay range for this role is $83,896 - $104,870**
** In addition to the salary range listed, we offer a wealth of benefits to make working at AACN even more rewarding. Benefits include generous paid time off, low-cost health plans for medical and mental health services, dental, and vision, company-paid life and short-term disability insurance, a variety of other benefits, and retirement savings program with employer matching and additional company contribution. AACN is committed to a culture of inclusive excellence and offers various alternative and flexible work arrangements to support work/life balance for our team members.
Conditions of Employment:
Any candidates selected for hire with AACN must be able to satisfactorily complete a background check clearance. Under Federal Law, AACN may only employ individuals who are legally able to work in the United States as established by providing documentation specified in the Immigration and Control Act of 1986. Upon employment, individuals will be required to provide documentation to verify their identity and eligibility to work in the U.S. AACN participates in the E-verify program. We are unable to sponsor or take sponsorship of an employment Visa at this time.
Closing Statement:
AACN is an equal opportunity employer and prohibits discrimination against or harassment of any person employed by or seeking employment with AACN on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, national origin and ancestry, physical or mental disability, medical condition, genetic information, age (40 and above), military and veteran status, or any other status protected by federal, state or local law.