Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.
In one sentence
The Sr. Technical Product Manager will be responsible for performing market and competitive research, working with cross-functional teams, to elicit requirements, challenge assumptions, articulate Product Vision & Features, socialize Strategic Themes and related priorities, collaborate often with Product Owners, approve R&D deliverable quality, and enable new and altered workflows through to customer enablement.
This role will work across functional boundaries, with an aim to be the glue for owned initiatives, to bring the right folks together at the right time to deliver on customer requests.
Depending on experience level, this position will also have product managers as direct reports, so management experience is also a plus.
What will your job look like? • Interface with key external stakeholders including: customers, vendors, domestic and international standards organizations to elicit and set market and product requirements • Interface with key internal stakeholders including: Sales, Marketing, R&D, Operations, Project Office, Legal and Finance to define, document, communicate and negotiate optimal implementation approach • Document baseline as-is workflows / sequence diagrams, in collaboration with internal and external customers; iterate on future-state to-be workflows / to-be sequence diagrams / to-be UI mock-ups / to-be API hypothesis definition • Facilitator of last resort: Own your product, and facilitate brainstorming and problem-solving sessions to resolve blockers • Ensure the quality of delivery: solid to-be workflows, supportable solutions with monitoring alerting hooks for NOC/VOC, account for billing automation, and inspect every deliverable, prior to launch • Own the quality of every user interface, for owned domain areas, inclusive of UI, API's and other relevant touch-points • Sell your product and your vision internally, and collaborate in customer sales / acquisition activities, inclusive of: • Contribute towards relevant proposal and contract terms • Contribute towards creation of Product Marketing material: 1-Sheets, sales pitch decks, product specification documentation • Educate the organization on your Product • Acquire data-driven insights, and form a well-thought-out opinion, and communicate both effectively • Actively participate in User Acceptance Testing (UAT) planning and directly participate in UAT, to certify the quality of implemented workflows and R&D features • Document and maintain a Product/Service Roadmap for responsible domain areas • Partnering with other members of the Product Management Team, and other stakeholders, in establishing Roadmaps with cross-team dependency identification, Pricing, Forecasts, Budgets and KPI's
Participate with the sales organization in client visits, on and off-site, to understand requirements, and develop peer level relationships with key customers and vendors • Oversee the creation and delivery of training for internal and external stakeholders
All you need is... • Creative problem-solver, with an ability to harness the power of Generative AI in the media and entertainment industry • 5+ years' of experience in media operations, product management or product development in a fast paced SaaS software/managed services environment • Digital Media or other related experience strongly desired • Technical proficiency, with an understanding of the essence of media, and the technology that drives our software, software development methodologies, inclusive of Agile/Scrum, and API's • Strategic planning, with the ability to develop and, more importantly, execute product roadmaps, aligned with company objectives and market trends • Cross functional collaboration, with a proven track record working closely with engineering/R&D, design, marketing and other teams to deliver successful products • Data Analysis, with proficiency in using data-driven insights to inform product decisions and continuous improvements • Problem solving, with an aptitude for identifying and addressing complex technical challenges and finding innovative solutions • User centric, with deep empathy for users needs and experiences, with a focus on delivering intuitive and value-added products • Strong verbal and written communication skills • Leadership, with an ability to inspire and motivate teams to achieve ambitious goals, and to maintain high standards of quality and excellence • Adaptability, with flexibility to thrive in a fast-paced, and dynamic environment, and quickly pivot strategies, based on evolving market conditions and customer feedback • Bachelor's Degree a strong plus • Willing to work in the office ~3 days a week, depending on hiring location
Key Results and Deliverables (What does success look like): • Clear roadmap, based on value delivered vetting against cost of delivery, for for owned services / workflows • Well documented & organized workflows • Clear articulation of requirements • A strong leader who mentors cross-functional teams • Strong team player who can build strong relationships at all levels of the organization • Have excellent communication skills - written, verbal, presentation and interpersonal • An ethical and proactive leader who can maximize resources
Why you will love this job:
You will be able to use your experienced knowledge of market needs and product capabilities, and together we drive groundbreaking insights
You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
You will have the opportunity to work in multinational environment for the global market leader in its field
We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce