Cambria has an exciting opportunity for you as a Business Partner Success Manager at our Houston Sales and Distribution Center. The role requires a dynamic candidate, responsible for maintaining successful business partner relationships.
This key position will represent Cambria positively and professionally while working closely with our Fabricator Business Partners and outside sales teams managing and resolving claims to ensure the end consumer has a positive experience with Cambria.
Essential Duties and Responsibilities:
Build value-add relationships with Cambria Fabricator Partners to ensure best practices are utilized to reduce customer claims.
Guide and mentor Cambria Fabricator Partners with consistent training by leveraging all available Cambria resources.
Act as a Subject Matter Expert by providing fabrication knowledge and technical training support to our Fabricator Business Partners throughout the market.
Manage the customer claims process through to successful resolution.
Provide a high level of service and support to Cambria's Sales teams.
Train, develop, and manage our in market Field Service Specialists.
Qualifications & Skills:
Passionate, driven and ability to maintain a positive attitude
Proven customer relationship and conflict resolution skills
Aptitude to investigate complaints for facts and recommend resolutions in a timely manner
Demonstrate product management, critical thinking and analytical skills
Aptitude to develop and maintain strong working relationships with internal and external parties
Exceptional interpersonal, verbal, and written communication skills
Excellent attention-to-detail and multitasking skills
Ability to thrive in a fast-paced, high-energy environment
Previous experience providing leadership and direction to field service teams.
Minimum Requirements:
Education: Bachelor's degree or prior experience in related field is preferred
Experience: Requires 1-3 years Account or Claim Management experience
Systems: Google Suites, Salesforce, Oracle, ability to read technical drawings/documents is a plus
Additional Requirements:
Managerial Responsibilities: Responsible for managing Field Service Specialist(s) assigned to the region.
Travel Requirements: Some local and overnight travel is required
Physical Requirements: This is an office and travel position requiring phone and computer use. Must be able to lift 50 pounds of Cambria samples or other Cambria materials.
This position will be provided with a company vehicle, based on fleet availability, or mileage reimbursement in lieu.
Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products-and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas-philanthropy, our people, and the planet-we're doing just that.
For additional company information, please visit www.CambriaUSA.com
Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.
We are an equal opportunity employer.
Applicant Rights Under Federal Employment Law: FMLA, EEO, EPPA