Our purpose (Why We Exist) is to keep our region a great place to do business, work and live.
The Supervisor provides the strategic leadership necessary to drive successful business operations.
Under direction of senior management, with wide latitude for initiative and judgment, performs administrative work encompassing a multitude of assignments having critical impact on the direction and operations of the career office. This individual will be responsible for cultivating a work environment conducive to staff success and ensuring that the highest quality service is delivered to the residents in our communities. The Supervisor understands the organizational mission and objectives; trains and develops staff; leads all career office operations in accordance with the guiding principles and values of the organization.
Reporting Requirements
Reports to contractor's corporate designee
Relationships
The Supervisor will develop and maintain relationships with employers, community leaders (including local government leaders), area schools, and other community organizations.
The Supervisor may supervise staff virtually, remotely in one or more locations and/or in person; has direct or indirect relationships with all supervisors and line staff including staff from other divisions and partner organizations.
A Supervisor develops on-going relationships with other office Supervisors in the region, including those Supervisors employed by different career office contractors. Contractors includes: Employer Service staff, Vocational Rehabilitation Supervisors, Education Opportunity Providers, Regional Supervisors, Business Consultants, Recruiters, Board Staff, other staff located outside the Supervisor's office
Responsibilities:
Clearly communicates expectations and priorities to office staff
Delegate and review the status of on-going task of staff to assure expectations are being met
Communicates throughout every level of the Workforce Solutions system
Directly supervise and evaluate the performance of staff.
Ensure daily activities and tasks are aligned with the annual and long-term goals of Workforce
Solutions System and assists in setting short-term goals and objectives
Understand and implement the franchise requirements - Mission, Core Values, Standards and Guidelines
Seeks continuous improvement through problem solving, producing solutions, and critical thinking
Attend meetings with the members of the management to discuss the status of current and future initiatives, ongoing activities, and progress as they relate to the Workforce Solutions
Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
Plan, evaluate and improve processes and procedures to enhance speed, quality, efficiency, and results
Serve on work groups to develop work plans for projects and new initiatives
Manage special projects and assignments when required
Ensure supervisors understand, implement and train staff on how to meet contract performance objectives
Maintain a safe work environment and ensures staff attend appropriate safety training
Coordinate work activities of the office with other offices to improve services to our customers
Manage the overall operations and daily activities of the office to include but not limited to managing expenditures
Maintains professional technical knowledge by attending educational workshops, training courses, establishing personal and professional networks
Human Resource
Maintains compliance with internal Human Resources policies and procedures, equal opportunity, and nondiscrimination provisions
Identifies internal staffing needs and conducts interviews, makes hiring and termination recommendations
Evaluates and recommends personnel actions including salary increases, bonuses, and improvement plans
Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of human resources, when necessary
Documents coaching, on-the-job training of new employees, and arranges for training
Customers
Ensures staff accurately determines eligibility for and awards Workforce Solutions financial aid equitably and according to priority guidelines
Staffs the office to make sure customers receive service timely and adequate staff is available
Utilizes a platform to receive customer service feedback and regularly reviews this to implement improvement
Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers
Uses good judgment in resolving customer complaints and monitors customer satisfaction
Workforce Solutions staff
Answer questions from staff, partners, and managers
Communicates with management across the system and staff to coordinate a response to workforce needs
Fosters a productive working relationship with management through flexibility, adaptability, and congeniality to find solutions for employers
Represents Workforce Solutions in the community at meetings, conferences, seminars, media or on boards, panels, and committees
Works cooperatively with all parts and divisions of Workforce Solutions.
Data and Safeguarding Resources
Ensures offices are clean, presentable, and conducive to a professional environment
Ensures timely and accurate data entry
Maintains and assures confidentiality of all customer files and Personally Identifiable Information
Ensures cash substitutes are safeguarded and equipment is secure
Qualifications
Qualifications:
Bachelor's degree with some supervisory experience or
Associate degree with a minimum of two years supervisory experience or
Substitute one year of experience for each year of college; for a maximum of two years; plus two years of supervisory experience or
Four years of supervisory experience
Knowledge, Skills and Abilities:
Results driven
Knowledge and understanding of the labor market and job development
Able to identify and solve problems
Able to create, interpret and analyze reports to make informed decisions to enhance operations
Proficient in Microsoft Office Suite; familiar with and able to use computers; able to learn employment related software, web search platforms, virtual communication tools, and social media platforms
Ability to productively lead diverse teams in person and virtually
Able to work with resident customers and other staff (flexible, congenial and adaptable)
Ability to communicate orally and in writing at a professional level; Must have some, public speaking experience; Able to effectively present information to the public.
Flexible and creative in the use of resources to meet changing customer demands
Self-motivated, self-directed, and customer service driven
Knowledge of conflict resolution strategies while working in a remote or in person environment
Teaching, critical thinking and attention to detail.
Work Schedule:
Monday - Friday 8:00 am to 5:00 pm and occasional weekend or evening events with advance notice
Work Location:
In-person
Travel Requirements:
Requires 10% travel and employee must comply with Interfaith's Safe Driving policy
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Physical Demands: prolonged sitting, standing, talking, hearing and reaching
Visual Demands: reading and prolonged computer usage
Mental and Emotional Demands: stress, time pressures and critical thinking
The employee may occasionally be required to lift and/or move up to 25 pounds.
Benefits:
Medical, Dental and Vision Insurance
Basic and Voluntary Life + AD&D
Voluntary Short & Long Term Disability
Flexible Spending & Dependent Care Accounts
Employee Assistance Program
403(b) Retirement Plan with corporate matching up to 5%; requires one (1) year of employment
Paid Time Off
Bereavement and Jury/Court Duty Pay
Paid holidays
Mileage Reimbursement
Work with enthusiastic team members who have a passion for service!