Hotel Room Attendant Full-Time and Pat-Time at Clarion Hotel & Hotel Indigo in Beachwood, Ohio

Job Description:

JOB OVERVIEW: Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

DUTIES AND RESPONSIBILITIES:

Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.

Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.

Report to supervisor needed repairs or unsafe conditions.

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

Report, turn in, and/or log all lost and found items according to established procedures.

Promote teamwork and quality service through daily communication and coordination with other departments.

May regularly assist with deep cleaning projects.

May assist with other duties as assigned.

May have turndown duties.

Laundry

Receive dirty linen from housekeeping staff and separate linens and towels by type

Wash and dry laundry following procedures

Maintain the organization of the laundry room

Follow all safety and OSHA regulations and other applicable state and local regulations