Registrar - Homestead Outpatient Ctr. (Pool/Per Diem) at Nicklaus Children's Health System in Miami, Florida

Job Description:

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third-party payer, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.

Job Specific Duties

• Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.


• Interviews patients/families to obtain demographic, third-party payer, financial/medical information, and identification to schedule, pre-admit/admit, or pre-register/register patients.


• Verifies third party payer information via the web or telephone.


• Requests and documents appropriate authorization for hospital and physician services via web or fax and follows up until authorization is obtained.


• Documents all activities in the Collection Notes file of the computer system as appropriate.


• Obtains all necessary consents for patient.


• Directs families to appropriate location in the facility.


• Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.


• Notifies and educates patient/family of financial responsibility and documents collections in hospital system.


• Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.


• Obtains and validates prescriptions when appropriate.


• Places and monitors patients arriving for outpatient services by using patient tracking system.


• Corrects any registration errors made utilizing the QA system.


• Scans all documents to the appropriate folder in the PEDS system.


• Schedules hospital and/or physician services as appropriate.


• Triages incoming facility inquiries and routes appropriately.

Minimum Job Requirements

• 1 year of customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.


• 1 year of healthcare environment preferred.


• Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.


• Fluent in Spanish strongly preferred.


• Basic proficiency in Microsoft Office including Word, Excel and Outlook.


• Able to accurately enter and interpret data.


• Able to adapt and react calmly under stressful conditions in a pleasant manner.


• Able to serve customers with courtesy and respect.


• Able to learn and use system-wide hospital application(s).


• Able to maintain confidentiality of sensitive information.


• Ability to follow complex written or verbal instructions to solve problems.


• Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.


• Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.


• Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays.