*Case Information Specialist at University of Oklahoma in Norman, Oklahoma

Job Description:

Join our team at the Center for Public Management (CPM) within the University of Oklahoma's College of Continuing Education, where we make a daily impact on the lives of Oklahomans. CPM offers tailored, cost-effective solutions through training, research, and consultancy to public sector entities, enhancing professional and programmatic development.

We're introducing remote Case Information Specialist positions for individuals near McAlester, Oklahoma. These roles involve a comprehensive training phase at the McAlester Work Ready Oklahoma Hub, followed by a transition to full remote work after achieving technical proficiency. This opportunity not only offers the flexibility of working from home but also the chance to support vital benefit programs, providing education, customer assistance, and comprehensive support based on agency requirements.

Position Highlights:

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  Title: Case Information Specialist (Remote Work Opportunity)


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  Location: Initially at the McAlester Work Ready Oklahoma Hub for training, transitioning to fully remote work.


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  Responsibilities: Managing caseloads, educating on program processes, customer support via phone, policy clarification, eligibility determination, and document review.


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  Qualifications: High School Diploma/GED, 18 months of relevant experience, excellent communication skills, critical thinking, and the ability to multitask effectively. A strong preference is given to candidates with 24 months of experience in social services support roles and those familiar with working with diverse populations.

This role demands a team player with a high level of professionalism, attention to detail, and the ability to adapt to a fast-paced environment. No specific certifications are required, but the role does include standard office physical demands.

Why Join Us? The University of Oklahoma is committed to fostering an inclusive culture that promotes respect, civility, and belonging. We are an equal opportunity employer, dedicated to building a diverse community that enriches our academic and working environment.

If you're looking for a role that allows you to make a difference while enjoying the flexibility of remote work, consider joining us at the Center for Public Management.Additional Details:

Duties Include:

• Support benefit program caseload according to outlined agency requirements.


• Responsible for educating participants on benefit program requirements by outlining program information and processes.


• Enter and retrieve information from case management system; receive and review documents including customer verification.


• Provide comprehensive customer assistance through inbound phone support by conducting initial assessment, research and assistance.


• Coordinate with other staff as needed to clarify policies and procedures.


• Review and determine eligibility status of individual applications, review and resolve problems, and route requests to appropriate staff and units for processing.


• Assist customers in securing needed information and documents; conducts interviews to obtain information from customers.


• Coordinate and apply program guidelines to project delivery.


• Research, retrieve, and analyze information.


• Identify discrepancies and resolve problems.


• Research state and federal policies to develop and implement procedures to ensure compliance requirements.


• Prepares, reviews, and maintains detailed records and reports to measure project activities.


• Participate in work teams to develop project goals and support materials.


• Performs various duties as needed to successfully fulfill the function of the position.

Required Education and Experience: High School Diploma or GED, AND:

• 18 months experience in data analysis, project coordination, or related experience.

Skills:

• Flexible team player with a commitment to personal and professional accountability


• Ability to balance multiple tasks and deadlines with attention to detail and accuracy


• Demonstrate effective critical thinking and decision-making skills based on training and guidelines provided


• Excellent interpersonal and communication skills


• Ability to speak, read and write clear, concise English


• Ability to accurately read and understand written materials and instructions


• Ability to interpret and apply federal and state regulations and guidelines.


• Ability to work well with all levels of staff in the organization and individuals with multiple barriers.


• Must be able to handle confidential matters in responsible manner.
  
  


• Ability to work comfortably in a fast-paced intake, education and support center


• Detail oriented


• Basic computer skills


• Excellent customer service skills


• Ability to understand written material and instructions

Certifications:

• None

Advertised Physical/Environmental Requirements:

• Ability to sit and talk for prolonged periods.


• Hand and finger dexterity.


• Engage in repetitive motion of he wrist, hand, and fingers. 


• Standard Office Environment.

Departmental Preferences:

• 24 months professional experience supporting social services programs.


• Experience working with low income, unemployed, under-employed and/or diverse populations.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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