Part-Time Help Desk Representative (Contract) at Plastipak Packaging Inc. in Plymouth, Michigan

Job Description:

We are seeking a Help Desk Representative who is looking for an opportunity to multi-task and thrive in a fast-paced work environment. You will have the chance to interact with all levels and departments within our company, ultimately providing technical advice and support to users and undertaking a technical troubleshooting role. The work schedule is Tuesday, Wednesday & Thursday from 10am - 7pm.

You Will:

• Provide first level support for all systems and ensure appropriate escalation to specialist teams.


• Support users within a particular area and aim to maintain an environment that enables them to perform their own role efficiently.


• React to reported problems in a manner which keeps disruption to a minimum ensuring the user is kept up to date as to the status of any problems they have.


• Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required.


• Ensure faults are identified and repaired in accordance with all relevant health and safety regulations.


• Ensure repaired equipment is tested and performs to an agreed standard.

You Have:

• Excellent customer service skills that could assist non-technical users in a professional and friendly manner.


• PC literate with a good working knowledge of Microsoft Office and Outlook required.


• Experience with Windows 7, XP, Vista and/or Windows 10 required.


• Understanding of LAN and Networking concepts preferred.


• Web programming experience (JavaScript, VBScript, HTML, PHP, C, C++, CSS, XML, and SQL) preferred.


• Troubleshoot computer related issues over the phone locally and to remote locations.

Plastipak is an Equal Opportunity Employer

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