Cornerstone Servicing is looking for an experienced Bilingual Loss Mitigation Specialist. The Bilingual Loss Mitigation Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at Cornerstone Servicing and ensuring customers are educated regarding all hardship assistance options offered.
What you'll need to be successful...
Responsible for negotiating payment arrangements, keeping our borrowers in their homes and curing delinquency
Manage inbound and outbound calling queues via automated calling system
Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
Underwrites loans for loss mitigation in accordance to FHA, VA, USDA, FNMA, FHLMC guidelines and decisions all loss mitigation waterfall options for borrower(s) seeking workout assistance.
Recommends loss mitigation actions on requests for proposed foreclosure alternatives within timeframes established by investor.
Utilizes ability to read and interpret title searches and rectify outstanding judgements, liens, etc.
Maintains quality control and production standards defined by CHL
Perform other job-duty related issues as assigned
Qualifications:
High School Diploma, GED, or equivalent experience
Minimum 2 years of experience in mortgage servicing
Minimum 2 years of experience in a Collections environment
Bi-lingual in English/Spanish required
Experience with Business Purpose Loans or Non-QM Loans preferred
Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
Solid analytical skills with the ability to exercise prudent judgment
Exceptional organization and time management a must
Comfortable being a team player
Strong interpersonal skills in addition to verbal/written communication
Ability to work through stressful situations professionally and respectfully
Attention to detail
Who we are....
Cornerstone Servicing is a best-in-class mortgage servicer with a reputation of amazing service, customer satisfaction, employee retention and happiness! Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders, and the people who provides service to us. We are a division of Cornerstone Capital Bank alongside Cornerstone Home Lending, which employs more than 1,700 team members who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Cornerstone Capital Bank and it's subsidiaries have been recognized by Workplace Dynamics as a "Top 100 Workplace", for the 8th consecutive year. March 1, 2022 marked the beginning of Cornerstone Home Lending's 34th year in residential lending! We have successfully navigated our company through many industry cycles and changes in regulations.
What we offer:
We are a great company with great people and we are looking for an experienced Loss Mitigation Specialist with servicing experience, who will bring enthusiasm, attention to detail and a servant heart to our team of top-tier mortgage servicing professionals. We recognize and reward hard work, offer a competitive salary and full benefits package!
What to do next:
If Cornerstone Servicing sounds like the place for you (and if you have the qualifications, drive and passion to match), we invite you to become a member of our award-winning team! Remember, once you're part of our Cornerstone family, we'll continue to invest in you as an asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone Servicing! It really feels like home!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.