Senior Product Manager (IP Transit) at Tata Communications in Matawan, New Jersey

Job Description:

Purpose of the role

Product development and management, sales support and enablement for IP Transit Service in international markets with the objective of ensuring increase in product and service profitability, customer experience enhancement and market competitiveness; formulating product strategy & product roadmap and executing the same to develop existing and new customers; product lifecycle management, new product / service / technology development and network expansion to deliver effective product solutions to meet customer requirements in various geographies and markets.

You will be

Driving the product management, development and profitable revenue growth of IP Transit and DIA services for your designated regions.

A multi-faceted professional, a brilliant communicator and organiser, a natural problem solver and relationship builder.

Proactive and fully hands-on, with strong business acumen and drive and determination to succeed.

You will be accountable for

PRODUCT STRATEGY

• Accountable for meeting the product's financial / P&L targets:

1. Achieve gross and net revenue targets
2. Own the annual operating plan (AOP) for the designated regions / services.
3. Own the financial outlook forecast for the designated regions and segments

• Accountable to achieve the product revenue and P&L objectives

1. Track market/industry trends and formulate new market strategies to achieve the overall business objectives
2. Create the 1-3 year product strategy & roadmap for internet services.
3. Sales enablement with product positioning documentation including presentations, SLA & pricing.
4. Lead product capability presentations and custom solutions for strategic deals.
5. Conceptualize and drive programs to acquire new customers / logos.
6. Co-create market entry strategies and go-to-market plans for new markets, countries and partners along with key stakeholders
7. Drive business cases for capital investment projects involving network expansion and other projects for designated regions and segments

PRODUCT DEVELOPMENT

• Network expansion and management of the IP PoP network

1. Collaborate with the stakeholders to understand the bandwidth / traffic forecast
2. Work with Engineering teams to create the network build / augmentation / expansion plan basis bandwidth / traffic forecasts
3. Create business case for the same and track implementation

• Lead discussions with various cross-functional stakeholders (CFT) to seek feedback on new product introductions/service requirements, enhancement of existing products and features

1. Lead discussions with CFT to discuss service realisation and operationalization of product/service;
2. Prepare Market Requirement Document (MRD) to capture market need, forecast potential market demand for product/feature and business justification;
3. Create business case for the same and track implementation
4. Review status of new service introduction project and take corrective actions, wherever required.

PRODUCT LIFECYLE MANAGEMENT

• Assess performance against AOP; formulate & execute strategy for the achievement of targets;
• Provide regular outlook and MIS to management regarding product performance
• Devise and execute strategy and various GTM plans and drive corrective / catch up plans such as special incentive programs, product training for sales, channel/market initiative/campaigns;
• Review pricing, cost models, service levels, promotions/discounts to ensure profitability and engage with cross-functional teams as required for necessary revisions;
• Prepare pricing strategy, price book etc
• Structure contracts for complex deals / partnerships to protect revenue and margins by mitigating deal specific risks.
• Lead discussions with team on retiring existing products or locations basis growth opportunity and profitability, or adjustments to product roadmap basis market demand.
• Understand recurring customer pain points and work with CFT to resolve the same as part of service improvement / continuous improvement

SALES & MARKETING ENABLEMENT

• Discuss go-to market plan and product positioning basis competition landscape analysis, customer requirement, product improvement areas and USPs with Sales and Marketing team and plan marketing campaigns such as special pricing, cross product bundling etc;
• Define success metrics for campaigns, evaluate post campaign success and take corrective actions, wherever required;
• Prepare of sales and marketing toolkit (with product information, brochure, presentations etc);
• Validate solutions, evaluate operational aspects such as billing process and pricing in case of strategic deals;

REGULATORY COMPLIANCE

• Ensure compliance with the prevailing regulatory framework

You are

Entrepreneurial: You spot opportunities to drive growth for our brand and our customers, making sure the Tata Communications brand is always protected, enhanced, and elevated

Proactive and open: As a team, we embrace new ideas, challenges and change with positivity and a hands on approach

You have

An engineer & MBA (preferred) with 8-12 years of experience.

You should have experience in product management and/or enterprise or service provider solutions and/or IP engineering in international markets.

However, interested candidates (even without the aforementioned experience) who feel that they can meet the requirements and deliverables of this role are encouraged to apply.

Must have skills

• P&L management, product management, product development, product strategy.
• Pricing, business development, partnerships, go-to-market strategy.
• Data analysis, financial modelling, presentations, business cases / plans.
• Internet, Connectivity services, Network services.

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