Customer Management Associate Manager at Best Buy in Boston, Massachusetts

Job Description:

As a Customer Management Associate Manager, you’ll be responsible for accelerating revenue, enhancing efficiency and optimizing campaigns. You’ll oversee creative development and delivery of customer communications including service, lifecycle and promotional campaigns. You’ll build templated communications to drive growth, consistency and efficiency for sales lead management and customer follow-up. You’ll also design advanced customer journey builds and convert data into actionable insights aligned to business goals.

This role is remote eligible, which means you would work virtually from home or another US based non-Best Buy Health location

What you’ll do

• Execute customer relationship management (CRM) and cross-channel strategies to drive customer engagement and retention


• Conduct A/B testing to optimize marketing content and campaigns


• Develop strategies to engage customers throughout their journey, from onboarding to retention


• Collaborate effectively with colleagues from diverse backgrounds, including marketing, sales, design, care and finance


• Manage multiple complex projects and internal and external stakeholders from different functions, businesses and backgrounds


• Ability to thrive in a highly dynamic, time sensitive and collaborative environment

Basic qualifications

• 4 years of email marketing experience required


• 2 years of Microsoft Dynamics marketing and customer insights experience required


• 1 year of Microsoft Power BI, Tableau or similar reporting tool required

Preferred qualifications

• Bachelor's degree or equivalent industry experience preferred


• 2+ years of Microsoft Power BI, Tableau or similar reporting tool preferred


• 2+ years of SMS marketing experience preferred

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Physical and mental well-being support via Best Buy Health Wellness Program


• Comprehensive benefits including tuition reimbursement, caregiver support, and more


• Generous Best Buy employee discount

About us

Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.

As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE

Reasonable Accommodation

Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Talent Acquisition at talent.acquisition@bestbuy.com.

Learn more about: Online “Know Your Rights” Posting, Pay Transparency Nondiscrimination Provision and Employee Rights – Executive Order 13496 HERE