Customer Service Representative at HomeTeam Pest Defense, Inc. in Charlotte, North Carolina

Job Description:

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.


• The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense. 


• Provide information to prospects and initiate new service


• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers


• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software


• Resolving customer problems with invoices and billing questions


• Conduct telephone conversations with customers about issues surrounding their service in a professional manner


• Provide general marketing information to prospects and customers as requested


• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed


• File Technician paperwork in customer files


• Print, distribute, and review service tickets for technicians


• Properly follow HomeTeam Pest Defense telephone etiquette procedures


• Escalate appropriate inquiries or problems to managers


• Collect and reconcile payments received by technicians

There’s plenty of perks too!  

• Competitive pay $$
  


• $16/Hourly


• Off Weekends


• Comprehensive benefits package including medical, dental, vision


• TeleHealth Services


• Company paid life & AD&D insurance


• 401(k) plan with company match up to 6%
  


• Employee stock purchase plan


• Paid time off and holidays


• Employee Perks


• Tuition reimbursement & Dependent scholarship awards


• The opportunity for professional growth to advance within the company


• Recognition for a job well done


• A friendly & fun work environment


• Employee referral bonuses 

Why HomeTeam?

• 
  HomeTeam is the #1 pest management company to homebuilders


• Currently performs more the 2,000,000 services a year


• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction


• Pest Management Industry is growing and is a recession resistant line of business


• 
  HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications

Minimum Requirements: 

• Must have 1 year of previous customer service experience
  


• Entry level customer service skill and technique


• Basic / entry level understanding of computers


• Entry level skill on use of company telephone features and how to use them


• Must be 18 years or older with a high school diploma or GED


• Must successfully pass background and drug screening

Physical Demands / Working Environment:

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

 

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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