Room Attendant at Sonesta Hotels International Corporation in Columbus, Ohio

Job Description:

Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Job Description

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.


• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.


• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.


• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.


• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.


• Minimize waste of supplies and amenities within all areas of housekeeping.


• May regularly assist with deep cleaning projects.


• Report needed repairs or unsafe conditions to supervisor.


• Handle all lost and found items according to established procedures.


• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.


• Ensure compliance with federal, state and local laws regarding health and safety services.


• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• Some previous housekeeping experience preferred.


• Previous background from the extended stay industry preferred.


• Ability to speak, read, and write fluent English is preferred; other languages beneficial.


• Basic reading, writing and mathematical abilities are preferred.


• Frequently standing up, bending, climbing, kneeling, and moving about the facility.


• Carrying, lifting or pulling items weighing up to 75 pounds.


• Will be required to regularly use commercial cleaning chemicals.


• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Welcome to Sonesta. These three simple words could open up a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating nearly 80 years in hospitality. We offer a diverse and distinctive portfolio of nearly 60 properties across 3 continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.

We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests' expectations. Those aspirations extend deep into the heart of our hotels - right into the lives of our employees. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. We invite you to discover what you have been missing at Sonesta. Join us - we can't wait to meet you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance

• Health Savings Account with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation and Sick Days

• Sonesta Hotel Discounts

• Educational Assistance

• Company Paid Life Insurance

• Company Paid Short Term and Long Term Disability Insurance

• Various Employee Perks and Discounts

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.