Leavitt-United (DBA) Ferguson Leavitt is a local agency in Minden, Nevada that continues to work on their culture and a meaningful work life balance for their employees. They are hiring for a full time Personal Lines Account Manager for their busy office in Minden, NV.
Job Description
Personal Lines Account Manager are the cornerstone of the personal lines services team. This position answers all inbound personal lines service calls. They perform service work for customers including but not limited to: adding/deleting/replacing vehicles, changing coverage's, adding/deleting lien-holders and mortgagees, answering billing questions, verifying insurance, taking payments, and handling other insurance questions as appropriate to service customers.
Responsibilities and Duties
Personal Lines Account Manager will handle customer service requests in a professional and knowledgeable manner. They will determine all impacts/needs associated with the service request, including impacts to other coverage's or policies. During routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customer's request and educate the customer on ways to mitigate their risk.
The Account Manager will document all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy. They will maintain effective and timely follow-up systems and verify transactions with customers. They will effectively utilize technology to perform assignments and requests. Additionally, they will use knowledge of personal lines products, carriers, and agency and carrier rules to service customers effectively. Additional responsibilities could include drafting and sending correspondence, and other tasks of a service nature and other duties as assigned.
In addition to inbound service calls, the Account Manger performs service activities to support their team and their manager or others, consistent with the responsibilities outlined above.
Job Requirements/Competencies
Property and Casualty License
Knowledge of the AMS 360 is a plus
3-5 years Agency experience
Excellent communication skills; verbally and written.
Detail oriented and able to maintain compliance standards.
Must be dependable, provide timely response, and complete of work activities
Benefits
Paid License renewal and continuing education
Attractive Benefits package, including 401k
Vision, Dental, FSA, & Life Insurance
Paid time off (vacation & sick time)
A Wellness program that allows you to earn dollars toward your HSA Account
Hourly range $ 25.00- $ 31.24 / hr. plus commission
As a national company, Leavitt Group is in over 225 locations across 27 states. We are always looking for talented individuals who want to further their career and grow with us.
Who are we? Please watch https://youtu.be/tmNRjDxzKQk