Job Description: We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Representative/Property Manager. In this role, you will play a crucial part in managing HOA-related tasks, ensuring smooth communication between residents, HOAs, and internal departments.
Responsibilities:
Initiate and manage the application and approval process for new residents within HOA-managed properties promptly.
Monitor and follow up on HOA turnaround times for application decisions, ensuring timely communication with residents.
Notify relevant parties (e.g., LEA and/or LES) upon HOA approval of applications.
Handle registration and approval processes for lease renewals according to HOA timelines.
Complete registration and submission tasks within specified timelines for properties with simpler HOA requirements.
Provide secondary support to the Customer Service Representative - Field Services (CSR-FS) in preparing Architectural Review Committee (ARC) forms.
Upload completed ARC forms to the respective Violation record and inform the Property Compliance Coordinator (PCC) for submission to the HOA.
Communicate with residents to obtain necessary documentation, such as photos, for resolving violations.
Document all communication attempts, successful contacts, and progress in accordance with company procedures.
Maintain ongoing communication with the Property Compliance team to ensure effective resolution of violations.
Requirements:
Previous experience in customer service, property management, or a related field preferred.
Excellent communication skills, both verbal and written.
Strong organizational skills and attention to detail.
Ability to prioritize tasks and manage time efficiently.
Proficiency in Microsoft Office Suite and other relevant software applications.
Familiarity with HOA management processes and regulations is a plus.