Customer Experience Compliance Specialist at Elanco in greenfield, Indiana

Job Description:

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Customer Experience Compliance Specialist

As the Customer Experience Compliance Specialist, you'll serve as a key contributor within the Elanco Animal Health US Customer Experience team, dedicated to upholding exceptional customer support and product stewardship by ensuring rigorous compliance in our distribution process. Reporting directly to the Director of the Center of Excellence, you'll collaborate seamlessly across functions to oversee compliance tasks and deliver effective solutions for our diverse customer base.  

Your Responsibilities: 

• Actively contribute to the Center of Excellence team, identifying and implementing improvements across the organization. 




• Collaborate with key business partners from the technical product support call center, logistics and warehouse team, PV&S, and Quality to ensure seamless operations. 




• Maintain audit readiness and coordinate organizational responses during audits. 




• Ensure accurate and timely reporting of all Veeva actions and manage periodic reviews and updates of departmental procedures. 




• Take ownership of deviations/investigations (CAPAs), change controls (QC), and ensuring completion. 




• Manage deadlines effectively across all aspects of the role and utilize conflict resolution skills when needed. 

What You Need to Succeed (minimum qualifications): 

• Education: Bachelor’s Degree or equivalent experience. Required Experience: Minimum of 2 years of experience in compliance-related roles.




• Top 2 skills: Strong organizational skills and attention to detail. Experience working in a distribution or warehouse setting.




• What will give you a competitive edge (preferred qualifications): Experience with Veeva or similar quality systems. Knowledge of regulatory requirements in the pharmaceutical or animal health industry. Rebate or purchase to pay compliance experience.

Additional Information: 

• Travel: Minimal travel required.




• Location: Global Elanco Headquarters - Greenfield, IN - Hybrid Work Environment (NEW HQ COMING Q1 2025 Indianapolis, IN)

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco, we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles! 

Elanco Benefits and Perks: 

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include: 

• Multiple relocation packages 




• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO) 




• 8-week parental leave 




• 9 Employee Resource Groups 




• Annual bonus offering 




• Flexible work arrangements 




• Up to 6% 401K matching 

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status