Remote OCCC Bilingual Universal Agent at Orkin LLC in Atlanta, Georgia

Job Description:

Are you self-motivated? Do you enjoy helping people?  Do you have extraordinary customer service and sales experience? Can you work in a fast-paced environment?  If you possess these qualities, you will fit right in line with our team!

 

We are seeking talented BILINGUAL UNIVERSAL PROFESSIONALS to handle customer service and sales calls for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.

You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.  

 

Want to Join the Best in Pest? Go Pro with Orkin.  Apply from your phone in minutes!

Responsibilities

At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.  

Our Bilingual Universal Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.

In this role, you will provide World Class Customer Service and Phone Sales to our customers.

Orkin’s ABCs of a successful Bilingual Universal Agents:

• 
  Answer questions from prospective customers regarding Orkin services


• 
  Build rapport and handle objections within a conversational call flow


• 
  Close pest control sales via the telephone and schedule the initial service

You will…

• Work remotely from your home office. You must have a minimum of 15 mbps or higher, high speed internet connection. We will provide the computer and other equipment necessary to be successful in this role


• Manage the customer relationship to ensure best in class service


• Retain business by offering several remedies to prevent account cancellations


• Recommend additional services to increase protection value for residences


• Use different gamification methods as a tool to measure performance

We Offer…

• Three-week quality Training Program that will equip you with the skills and knowledge to be successful (must be available to attend training Mon - Fri from 9am - 6pm EST)


• Variety of Schedules (Schedule may include nights, weekends, and holidays)


• High performing lead generation strategy – Our systems bring the buyers to you


• Gamification methods to measure performance and increase engagement virtually


• Ongoing training to grow professionally


• Great pay and incentives ($17.73/hour plus 3% sales commission)


• Comprehensive benefits package including medical, dental, vision & life Insurance 


• 401(k) plan with company match, employee stock purchase plan 


• Paid vacation, holidays, and sick time 


• Employee discounts, tuition reimbursement, dependent scholarship awards  

Why Orkin?

• Founded in 1901, Orkin Pest Control is a global residential and business service provider


• Consecutive years of improved earnings with over 2 million customers


• 
  Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA


• Orkin’s National Contact Center is a high energy, fun and collaborative work environment with strong management

Qualifications

What’s required

• High School/GED


• 1 – 2 years customer service and sales experience within or outside a call center


• Ability to fluently speak/interpret Spanish


• Ability to pass a background and drug screen

 

Work from home requirements

• Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise


• A workspace with adequate furnishings (e.g., a desk and chair) and lighting


• Minimum of 15 mbps or higher, high speed internet connection with the ability to hard wire directly to a modem

 

What you’ll need

• Excellent interpersonal and communication skills


• Basic computer skills in various software and web-based applications


• Proficient in Microsoft Office


• Comfortable working in a high-volume role


• Demonstrated ability to prioritize tasks and manage time efficiently


• We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences

 

 

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Apply Now