Application Coordinator Interop at Mass General Brigham in Somerville, Massachusetts

Job Description:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.


We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.


Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.



The Opportunity



The Application Coordinator reports directly to an Application Manager within the Inpatient, Ambulatory, or Departmental Application teams; s/he is part of a team dedicated to configuring, building, testing, and activating the assigned application database. Applications include Emergency, Clinical Documentation, Obstetrics, CPOE/eMar, Inpatient Pharmacy, Oncology, HIM, OR, Anesthesia, Radiology, Home Health.



Principal Duties and Responsibilities



• Provides certified Epic build expertise and experience for successful product implementation
• Provides certified Epic design expertise to analyze the organization's current business practices and translate them into configurations and workflows
• Supports departmental/ functional team with application and information system knowledge
• Completes specific tasks as documented on the Work Plan
• Tracks and resolves issues and action items
• Recognizes, communicates, and escalates concerns relevant to critical path and/or timeline in a timely manner.
• Develops and maintains models of business and system requirements and configures system accordingly
• Documents and analyzes business processes
• Develops subject matter expertise and maintains models and documentation of business and system requirements and configures system accordingly
• Analyzes business processes to ensure proper system configuration
• Creates and maintains regular status reports
• Creates and maintains all required system design and build documents
• Attends weekly team meetings to discuss team and project-related activities, issues, change, communications, and updates
• Contributes to the preparation of testing scripts and materials and performs unit, system, and integrated testing tasks
• Post-live implementation activities and production support
• Uses the Partners HealthCare values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.



Qualifications

Qualifications

• 5+ years of healthcare information technology experience


• Bachelor's Degree in Business, IT, Healthcare or related preferred


• Epic Certification desired

Skills/Abilities/Competencies



• Ability to apply clinical workflow to the design of information systems.
• Understanding of change management techniques, and the ability to apply them.
• Strong verbal and written communication skills.
• Strong problem-solving and negotiation skills.
• Ability to effectively conduct formal and informal meetings, including departmental and clinical user meetings. Can lead and facilitate small-medium working sessions with all levels of staff.
• Self-motivated, independent, and possesses the ability to learn quickly
• Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization
• Demonstrated ability to assimilate and understand new software releases and succeed in a changing environment
• Ability to build consensus across teams, with staff and leadership.
• Ability to review project deliverables for completeness, quality, and compliance with established project standards.
• Ability to document and communicate the status of progress against plans, taking corrective action as necessary



Working Conditions



• Office setting, with some local travel between Mass General Brigham sites.
• On-call coverage
• Some travel for training



Supervisory and Fiscal Responsibility



• No direct reports; provides guidance to less seasoned and new staff.


• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources.



EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Apply Now