Havas Media Network is home to more than 10,000 professionals that offer best-in-class services in the fields of media planning and buying, mobile strategy, data consulting, performance marketing, location-based media and social media across 150 countries worldwide.
We seek the service of a talented Travel Manager!
The ideal candidate would have held different positions (travel consultant, travel operations, travel manager / mobility buyer, client account manager, etc.) in the business travel industry.
Reporting to the Global Travel Manager (located in France); the Travel Manager helps support and maintain global business goals and priorities.
Contribute to the development of business travel rules in coordination with Procurement and Human Resources Departments.
Propose and implement internal travel rules (travel policy) to manage the travel spend, in accordance with the objectives set by general management in terms of cost and level of service.
Participate in the drafting of internal procedures aimed at streamlining and controlling the order chain of business travel from request to payment.
Responsible for the auditing and Mapping of existing processes in North America
Define and recommend avenues for process optimization
Implement the optimized process
Lead analysis and control of travel services
Approval of requests in the online booking tool
Reinforce potential savings by comparing fare booked with the lowest logical fare available. Monitor compliance with the travel policy and educate travelers about travel costs
Follow up travel noncompliance
Propose and implement analysis of travel habits in order to optimize their costs (booking anticipation, full flex tickets, approval times, budget monitoring, ...)
Check the correct application of the agreements (negotiated rates, services provided)
Check travel invoices in case of litigation to find a solution
Implementing and monitoring key performance indicators through reports
Provides support for travel booking management
Facilitate and develop the use of deployed solutions
Manage user training on the online travel booking tool
Assistance to travelers and PA in their travel bookings
Manage disputes by finding appropriate solutions and implement measures that will prevent their reproduction
Manage booking issues faced in the tool by opening tickets with the admin support system
Manages Communication on travel processes and rules
Encourage travelers and their PA to use the tools available to increase online adoption
Organize and lead internal meetings to promote the implementation of good practices and respect for established rules
Contribute to the drafting of internal notes in coordination with Procurement and Human Resources Departments (intranet, emailing,) to communicate on practical information (list of preferred providers, travel agency contacts and schedule, good practices...)
Will establish relevant and effective communication with the different providers operating throughout the travel chain, in order to ensure a quality of service in accordance with the
group requirements.
Participate in formulating Request for Proposals in coordination with Procurement Department.
Define the travel need specification
Select the appropriate provider by participating to score the received proposals
Contract review in coordination with Procurement and Legal Departments
Heads Implementation management of new Travel business solutions when the group is referencing new travel partners further to a Request for Proposals.
Additional functions:
The travel manager can also manage part of the event activity. He/she implements management methods like or close to those of the travel activity to guide event organizers towards optimized and controlled management, in accordance with the corporate strategy.
The travel manager also needs to lead the network of travel correspondents in the different divisions and agencies of the group.
Technical skills:
Specific knowledge of the business travel market to take charge of the relationship with travel management companies and other travel providers such as airlines, railways, hotels, car rentals, car services and financial institutions.
Ability to manage a budget and report on the relevance of short, medium and long-term choices
Ability to build, update and monitor dashboards
Ability to implement new tools to automate business management procedures
Mastery of different document writing and presentation techniques, to communicate effectively with internal users.
Good general culture and in particular geopolitics
English fluent speaking and writing. French, would be a plus
Knowledge of Concur Travel highly desired
Strengths:
Spirit of analysis and synthesis because the travel manager is required to use data from multiple sources
Ability to work in team with different Departments
Pedagogy and interpersonal skills to manage to explain and convince the various actors of the company of decisions regarding business travel
Good adaptability to deal with unforeseen situations (health crisis, transport accidents, terrorism, political and social disorders, natural disasters...)
Precision, sense of service and results because the travel manager is responsible for the smooth running of business trips
Discretion and respect for confidentiality (future development projects generating frequent trips, VIP trips,)
Dynamism to effectively manage relations with the various departments.
Availability and reactivity
Experience:
- Minimum of 5 years work experience in the business travel industry, corporate travel operations, hotel industry, or travel technology area required.