Program Assistant (Triage) Adult CSU Lawrenceville, Ga. at View Point Health in Lawrenceville, Georgia

Job Description:

View Point Health

Job Title: Program Assistant (Triage)

Job Code: GSS081/Admin Support 2

Shift: 40-hour full time

Job Hours: Times May Vary

Base Location: Lawrenceville, Ga.

Division/Department/Program: Adult Crisis Stabilization Unit

View Point Health's Adult Crisis Stabilization program (Lawrenceville, GA) provides psychiatric crisis intervention and stabilization services to Adults. The Adult CSU operates 24 hours a day, seven days a week.

Under general supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the general supervision of a clerical or administrative supervisor.

Requirements/Competencies:

Must be able to lift 20 pounds.
Requires long periods of sitting/standing.
Must have valid Georgia driver's license and Motor Vehicle Record in accordance with company policy.
Candidates for selection must pass a criminal background check (including fingerprinting).
Must pass a pre-employment drug screen and subject to random drug screens.
Any combination of training and experience, which would have enabled the applicant to acquire the necessary knowledge, skills and abilities Note: Some positions may require a valid driver's license.

Duties and Responsibilities

Monitor the BHL board for potential admissions.
Complete triage referrals logs, verify insurance coverage, complete prior and concurrent authorizations, ensures timely response to all calls
Records accurate and clear information about referrals and register and discharge individuals from program in the ECR and GCAL Board, as appropriate.
Research and/or responds to referral sources' questions and other requests for information or assistance.
Functions as the entry point for referrals to the program and makes an initial determination of the possibility of the caller's eligibility for services.
Performs general administrative support for the unit such as scanning and uploading to ECR, filing, faxing, printing and general clerical work, as needed.
Answers intake phone and screens and reviews referrals.
Helps determine the flow of admissions into TOU as well as into the CSU.
Requests initial and concurrent treatment authorizations within required time frames.
Answers and screens telephone calls in a professional and courteous manner. Determines the caller's needs. Provides clear and correct information to the caller about routine processes for admission and within the facility. Refers other calls to the appropriate staff members. Alerts other staff if the call is of an emergency nature.
Takes clear, accurate and complete telephone messages and routes them to appropriate staff.
Greets clients and other visitors promptly and courteously. Determines their needs, responds to their routine questions, and secures any necessary information. Directs them to correct locations.
Assists with visitation and scanning visitors log to Corporate Compliance.
Assists with calculating census, BHL tracker, KPI's monthly, Triage Audit, AMA and acuity tracker reports and tracking.
Attends Treatment Team and takes daily Treatment Team notes.
Prepares and sends outgoing documents, FAX's, e-mails, and other materials, according to established procedures and confidentiality regulations.
Classifies, sorts, transfers and/or files records and other materials using standard procedures. Maintains the confidentiality of clinical record information. Secures appropriate releases of information, as needed.
Support direct care to meet ratio or due to acuity
Maintains databases, logs, and other records of routine information.
Compiles information from these sources and other data sources as necessary.
Generates and distributes reports that are accurate and timely.
Maintains organized and accessible filing system and follows confidentiality regulations regarding maintenance and release of file information.

Benefits (for qualified employees):

State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
Paid New Hire Training
Company contributes additional 7.5% of salary to 401(a) Retirement Plan
No employee deduction for Social Security
Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel
Supervision, training, and continuing education opportunities available

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.