Account Coordinator (Entry Level) at Environmental Resources Management Inc in Knoxville, Tennessee

Job Description:

ERM Shelton, is the nation’s leading marketing communications firm exclusively dedicated to the sustainability sector. We help some of the most influential organizations on Earth gain a market advantage by doing the right thing for people and the planet. So how do we do it? By gathering rich market insights that help our clients make the right environmental and social purpose commitments, develop more environmentally friendly products, evolve what their brands stand for, and fuel the right stories and market engagement campaigns.

Summary of Position: The Account Coordinator generally provides assistance to the account director in the day-to-day management of accounts and develops the skills necessary to advance to the position of account executive. 

Duties and Responsibilities:

• Provides administrative assistance to account executives, account supervisors, or account directors on day-to-day client activities, including responding to coordinating projects, preparing timeline requests and working with traffic manager to solidify project timeline, drafting project briefs and tracking deadlines, media placements, etc., to ensure continued progress of client workflow in the absence of the assigned account executive.


• Review billing schedule, approve invoices, manage financial projections or any other financial tasks with which the senior account team needs assistance.


• Stays aware of client activities to provide backup when account executives are unavailable, alerting account executives’ attention to potential problems before they occur.


• Gathers and assembles background information and analyses as needed by account director in development of briefs, etc.


• Provides input in planning stages as requested by senior account team. Assists in mailings, processing final copy, agendas, conference reports, proposals, correspondence and other materials related to account service and preparing the above for client presentations.


• Handles paperwork and maintains digital and hard copy files on all client activities, their competitors and their industries; maintains client correspondence file, approvals, copy, forms/documents, supplies for daily processing and tracking of account service work, etc.


• Maintains client reference notebooks and/or digital archives for all assigned accounts, detailing past work and work-in-progress, and all pertinent information needed for accurate proofreading and meeting of client standards.


• Coordinate and schedule meetings with clients, to include technical set up for online or in-person meetings; takes minutes at meetings, prepares and distributes contact reports (call reports), etc.; responsible for documenting change internal and external change orders via Monday.com project management software.


• Proofreads and reviews copy, artwork, agency and printers’ proofs as requested; sees that all work completes the standard agency approval process before being reviewed by clients or turned over to suppliers. Proofreads presentations or small creative projects internally/externally.


• Acts as host for visiting clients, arranging and coordinating travel and accommodations.

All other duties assigned by supervisor or otherwise directed by the Company

Knowledge and Skill:

• Strong written and verbal communication skills.

Location/Physical Demands:

• Requires work to be performed onsite/in office at second floor location with no elevator access


• Requires sitting for long periods of time


• Requires frequent alpha/numeric keyboarding and navigation of basic software programs


• Requires effective and professional communications over the phone and in person


• Specific vision abilities required include close vision, including but not limited to a computer screen, and the ability to adjust focus

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this job. Office conditions and noise level is typical of most office environments with telephones, personal interruptions, and background noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Who We Are:

As the largest global pure play sustainability consultancy, we partner with the world’s leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations.

At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our “boots to boardroom” approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.

Please submit your resume and brief cover letter. Based on review of these responses, shortlisted candidates will be invited for interviews.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Thank you for your interest in ERM!