Closing Assistant at Guild Mortgage Company LLC in Lexington, South Carolina

Job Description:

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary:

The Closing Assistant plays an important role in the organization by performing a number of activities related to the company’s retail branch operations functions. The role is primarily responsible, under direct supervision, for assisting the Closer(s) in day-to-day operations related to closings.

Essential Functions:

• Receive all document requests and Closing packages and enter pertinent related data into the system.


• Review document packages; check edits, notify processor of any issues, and submit paperwork.


• Assign files to Closers.


• Compile files for Closers by printing and labeling documents.


• Create initial bank packages and hold them for safekeeping until corresponding Closing package arrives.


• Track Closing packages to ensure they are returned within 48 hours, follow up accordingly.


• Stack and scan Closing packages for Closers to review.


• Review Closing packages; verify MERS.


• Initiate verbal Verification of Employment (VOE) on borrowers.


• Complete bank packages and distribute them to Closers.


• Send completed and funded bank packages to Finance.


• Review applicable suspense and insuring issues and follows up accordingly.


• Notify Branch Operations Manager if issues are not resolved on time.


• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required along with a minimum of one year total experience in Mortgage lending related role(s) preferred.


• Some knowledge of mortgage lending policies, procedures, and regulations is helpful.


• Ability to manage multiple priorities in a deadline-driven environment; strong detail orientation and highly organized.


• Strong verbal and written communication skills.


• Works with a strong sense of urgency and responsiveness.


• Passionate about delivering excellence in customer service.


• Demonstrated patience and professionalism when interacting with both internal and external customers.


• Proficiency with data entry, PDF software programs, Microsoft Word, Excel, and PowerPoint required.


• Ethical, with a commitment to company values.

Supervision:

• Direct supervision required, depending on experience


• Limited judgment required; generally follows pre-defined processes and guidelines, escalating more complex issues for advice and resolution


• Travel: 0%

Requirements:

• Physical: Work is primarily sedentary; mobility in an office setting.


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  Manual Dexterity:  Frequent use of computer keyboard and mouse.

  
  


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  Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

  
  


• Environmental:  Office environment – no substantial exposure to adverse environmental conditions

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Experience

Preferred

• 1 year(s): Experience in Mortgage lending related role(s) preferred.

Education

Required

• High School or better

See job description

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