Tyto Athene is seeking a Remedy Administrator to support the onsite Marine Corps Cyberspace Operations Group (MCCOG) C2 Systems Remedy team and will be primarily responsible for day-to-day operations and maintenance under the guidance of the operations team lead. This position will be four days onsite, one day remote.
Responsibilities:
Creating People Records. Setting up and managing accounts to ensure only authorized users with the appropriate permissions are granted access.
Troubleshooting basic incidents and escalating to a Remedy engineer as needed.
Performing foundation data updates following established procedures.
Reviewing logs and system performance following established procedures. Reporting anomalies using the incident management process.
Performing patching and deployments under the guidance of a Remedy Engineer.
Required:
BMC AR System administration
BMC ITSM Suite administration
Incident Management, Problem Management, Change Management, Release Management, Asset Management, Service Request Management
BMC DWP and DWP Catalog (Linux) administration
BMC CMDB administration
Tomcat patching
Java patching
Ability to use BMC Remedy logs and dev studio to troubleshoot complex workflow issues
Ability to work with BMC to troubleshoot complex workflow issues
Windows Server OS navigation
Importing deployment packages using the AR System Deployment Management
Desired:
Development of service offerings in SRM/DWP
Experience with Application STIGS and system patching
BMC ITSM Suite installation, upgrades, and troubleshooting
BMC DWP and DWP Catalog (Linux) installation and troubleshooting
BMC Remedy Single Sign On (RSSO) installation and troubleshooting
Smart Reporting administration
Familiar with Discovery applications
Linux OS Administration
SQL Knowledge
Qualifications:
3+ Direct Remedy administration experience with BS Degree or 5+ Direct Remedy administration experience without BS Degree
DOD 8570 Certifications: IAT Level II - see https://public.cyber.mil/wid/dod8140/dod-approved-8570-baseline-certifications/