Enterprise Command Center Engineer at Wintrust Financial Corporation in Rosemont, Illinois

Job Description:

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)




• Competitive pay and discretionary or incentive bonus eligible




• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few




• Promote from within culture

Why join this team?

• This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business




• We hold ourselves accountable to high standards, share wins, operate ethically, and have fun

Position Overview

The Enterprise Command Center Engineer will serve as a technical and subject matter expert for the Wintrust Enterprise Command Center (ECC) which provides 24x7x365 support for the data network and applications, including implementation of documented ECC policies and procedures that support core organizational functions. The ECC Engineer will follow basic triage steps, monitor production systems, and assure their high availability. The ECC Engineer will be required to react to a myriad of alarms and notifications, take specific actions based on priority, and understand the business purpose of organizations and departments throughout the infrastructure. The successful candidate will proactively look for ways to improve processes, look for inefficiencies, and document new processes as they evolve.

What You’ll Do

• Administration of SolarWinds and associated modules, as well as other enterprise monitoring solutions




• Review alarm logs daily to ensure alarms are being properly addressed




• Monitor all ECC system alerts and assist to resolve complex issues in network and applications and respond to ECC alerts in a timely manner, initiate policies & procedures to restore service




• Maintain metrics necessary to support KPI and KRI reporting related to area of responsibility




• Identify, isolate and help resolve network, power and environmental and customer impacting issues in a 24x7x365 environment




• Identify, diagnose, and resolve problems affecting network performance and escalate to higher tier support using time based and severity criteria




• Work with the Network/Systems/Applications teams and SolarWinds Support to troubleshoot and understand system faults and application performance issues

Qualifications

• Help desk or other support experience




• Basic understanding of network OSI layers




• Excellent communication skills, both verbal and written




• Strong attention to detail




• Excellent customer satisfaction acumen

Benefits

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

#LI-Hybrid

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.