Arbitration Support Representative at The CCS Companies in Portsmouth, New Hampshire

Job Description:

POSITION SUMMARY:

Under general supervision complete daily task including creating scene diagrams, uploading files to Arbitration Forums, reviewing and forwarding emails to Arbitration Specialist regarding pending cases, and call Carriers to confirm payment of Arbitration Awards.

ESSENTIAL FUNCTIONS:

• Enter and work daily mail from Carriers, Clients and Arbitration Forums.


• Call Carriers for payment status on arbitration awards.


• Design scene diagrams for accident supports on arbitration filings.


• Perform general clerical duties such as filing, faxing, typing, etc.


• Communicate in writing and verbally (in person and/or via phone) with supervisors, managers, co-workers and clients.


• Comprehend and execute verbal and written directions from supervisors and managers.


• Frequently read and interpret information in written form and from a computer monitor regarding clients, debtors, policy and procedure, FDCPA laws, and company memos.


• Participate in various problem solving and decision-making activities requiring skills such as listening, speaking, reading, writing, basic math and independent thinking.


• Take on additional responsibilities as time allows.


• E-file contentions.

QUALIFICATIONS AND REQUIREMENTS:

• Previous clerical skills preferred.


• Moderate typing skills of 40 WPM preferred.


• Strong interpersonal and verbal communication skills.


• Dependability and attention to detail.


• Confidentiality.


• Computer skills to include knowledge of Word and Excel


• Ability to be receptive to feedback, willing to learn.


• Ability to be receptive and responsive to change and to embrace continuous improvement.


• Ability to maintain a predictable and consistent full-time work schedule.

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent required