Customer Service Specialist at Polysciences, Inc. in Warrington, Pennsylvania

Job Description:

Who We Are

Dionis

Dionis is the leading goat milk skincare brand in the US.  We focus on bath & body essentials, providing high-quality goat milk products that are safe and consistent for our customers.

Summary of Position:

Understand the customer's problem and troubleshoot it with an optimal and effective solution providing the highest level of customer service. This is an onsite position located at 1993 County Line Road, Warrington, PA. This position will be working 5 days / 7:30am to 4:30 pm.

Essential Functions:

• Communicate with customers via email and phone addressing customer inquiries and concerns.

• Quality and process all orders for on-time delivery of all customer orders.

• Keep accurate records and Customer Cards for all accounts.

• Order entry for Sales no charges.


• Trade Show order entry and management


• Retail Subscription order management


• Allocate and manage backorders.


• Acknowledging and resolving customer issues


• Ensure customer satisfaction and provide professional customer support.


• Handle customer complaints, returns, and exchanges, ensuring a prompt and satisfactory resolution.


• Maintain in-depth knowledge of Dionis Goat Milk Skincare products, ingredients, and benefits to assist customers effectively.


• Incoming Calls and voicemails

Qualifications

Education Required: High School Diploma/GED                                  Preferred: Associate Degree         

Computer Skills Required: Advanced user of a computer using a computer,  MS Excel, and MS Word.

Other qualifications:

• 1-2 years of customer service experience where you have done most, or all of the above responsibilities outlined.


• Ability to prioritize yourself and stay organized and timely with your daily duties.


• Comfortable using computers, MS Office applications and learning new software easily.

What We Offer

Culture

Great people

Peer to Peer Recognition

Broader, hands-on work experience

Clean and Modern Equipment & Labs

Fun company events

Competitive Wages & Generous Year-end Bonus

Comprehensive Benefits

4 Medical PPO Medical Plans with Telemedicine, Rx, & Vision

2 Dental Plans

Healthcare, Dependent care, & Commuter Flexible Spending Accounts

401(k) with company match

Financial Health & Wellness w/1:1 Coaching

Basic & Supplemental Life Insurance

Accident, Hospital Indemnity, & Critical Illness

Paid Time Off

Short & Long-term Disability

9 Paid Holidays

Must have legal authorization to work in the US and will not require sponsorship.

Dionis is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.

Dionis does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.  All employment is decided on the basis of qualifications, merit and business need.

Equal access to programs, services, and employment is available to all persons.  Those applicants requiring reasonable accommodation to the application process and/or interview process should notify a representative of the Human Resources Department

Find us here Dionis

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