Credit & Collections Coordinator at Federal Signal Corporation in University Park, Illinois

Job Description:

Federal Signal is hiring for a Credit & Collections Coordinator who will be responsible for managing an assigned account portfolio. Candidates must manage the assigned portfolio to ensure timely collection of past due amounts, assist in the resolution of billing, and customer issues while minimizing of accounts bad debts. This will be accomplished through direct contact with customers on past due amounts, obtaining commitments for payment and working with the customer on billing disputes with the assistance from Sales Team/Project Managers as necessary to ensure prompt resolution.

Key Activities/Responsibilities :

• Help continuously improve the credit and collection processes to minimize bad debt while maintaining customer satisfaction levels.


• Contribute to the preparation of monthly collection metrics such as all accounts by business unit with balances over 60+ days past due, reason for being past due and action being taken to collect or resolve a dispute.


• Identify at-risk customers and recommend account strategies and communication methods to avoid delinquencies and facilitate payment.


• Pro-actively contact accounts and collect past due balances. Engage Sales on problem accounts. Provide missing invoices, assist in resolution of customer issues, and resolve documents with billing errors. Engage other departments’ assistance as needed.


• Resolve disputes related to customer payment on delinquent accounts.


• Negotiate down payment with customers and Federal Signal Sales to allow customer to purchase above their credit line.


• Provide A/R update by identifying any major issues impacting collection operations.


• Perform various collection duties and assignments as required by the Credit & Collections Management.

Skills Required:

• Bachelor degree in finance or accounting discipline preferred


• 1 year of proactive accounts receivable and collection experience, or 3-5 years of collection experience in a manufacturing environment and demonstrated effectiveness in a similar role


• Demonstrated ability to make sound collection decisions.


• Familiarity with collection operational procedures including reconciliation of detailed A/R activity.


• Good interpersonal and communication skills with ability to work cross functionally especially with sales force.


• Customer service oriented/good attention to detail and ability to meet strict deadlines.


• Strong organizational skills and the ability to handle large work volume and multiple priorities with attention to detail.


• Ability to resolve customer issues quickly and creatively to improve customer satisfaction in a non-confrontational manner.


• Knowledge of computers and computer software to operate effectively using Microsoft Excel, Word, & PowerPoint.


• High value placed on JD Edwards experience.

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Us

Federal Signal in University Park is a leading manufacturer and supplier of comprehensive systems and products used to protect people and property. Our products and integrated solutions include systems for campus and community alerting, emergency vehicles, first responder interoperable communications, industrial communications, and command and municipal networked security. Specific products include: lightbars and sirens, public warning sirens and public safety software.

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at HR@federalsignal.com. All other applications must be submitted online.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description