Assistant Dining Room Manager at INTERNATIONAL MARINA GROUP LP in Cornelius, North Carolina

Job Description:

The Assistant Dining Room R Manager is responsible for managing all business aspects of the restaurant, lead day-to-day operations, and provide excellent customer service to our members and guests. This position may also be referred to as Restaurant Manager

 

Essential Duties and Responsibilities

• Assist the dining room manager with interviewing, hiring, training, supervising, counseling and disciplining dining room and bar staff for the efficient operation of the outlets.


• Organizes and conducts pre-shift meetings communication pertinent information to the staff, such as forecast, menu changes and future events.


• Schedules and directs staff in their assignments in the Dining Room Managers absence.


• Communicates effectively, both verbally and in writing to provide clear direction to the staff regarding room set up, side work; etc.


• Interacts positively with members and guests promoting facilities and services.


• Fields member complaints by conducting through research of the situation in order to choose the most effective solutions.


• Makes decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations with approval of dining room manager.


• Moves throughout the facility and kitchen areas to visually monitor and take action to ensure service standards are met.


• Assess appearance of products and check preparation methods to determine quality. Gives guidance toward improvement and make necessary adjustments for consistency.


• Oversees main bar and outside bar.


• Assist with closing of the dining room or pool bar and grill when needed.


• Assists with cost effectiveness of all aspects of the operation. Helps develop and implement cost savings.


• Ensures maintenance of equipment by calling for repairs and training staff on proper usage with dining room manager approval of quotes.


• Provides a clean and safe environment by assigning and assisting with cleaning.


• Assists staff in their job duties as necessary due to volume.


• Available to work overtime when required


• Other duties as assigned by Manager

 

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training.


• Wear proper personal protective equipment as required for the task or work area.


• Report all accidents, injuries, spills and near misses immediately.  

 

Technical and Physical Requirements

• High school diploma or equivalent required


• TIPS certified preferred


• 2 years’ restaurant experience preferred


• Ability to stand for long periods of time


• Ability to bend, stoop, lift, rotate, reach


• Ability to lift 50 pounds

 

Minimum Soft Skill Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company


• Consistently treats others with dignity and respect


• Genuinely serves others with humility and a positive attitude


• Frequently demonstrates a bias toward action


• Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders


• Follows policies and procedures while seeking out new and better ways of accomplishing duties


• Shows resolve and overcomes difficulties in a positive and productive manner


• Provides responsive service to our teammates and members


• Continuously puts forth the extra effort to accomplish duties


• Develop sound conclusions and makes decisions based on analysis of data and understanding of the business


• Works to build high performing teams while taking an interest in teammates’ professional development


• Organize, plan and manage teammates and processes efficiently


• Unfailing commitment to continuous learning and growth


• Acts with integrity and is open to feedback from all teammates


• Willingly coaches teammates through change and leads all situations with positivity

 

The Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry.  In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities.

 

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.

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