Package Concierge at BH Management Services, LLC in Alexandria, Virginia

Job Description:

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.

In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off


• Medical/ Dental/ Vision


• 401(k) + company match


• Birthday Paid Day Off


• BH Gives Back (Paid Volunteer Time Off)


• 13 Paid Holidays


• BH Paid Leave


• Sabbatical


• Education Reimbursement


• Employee Assistance Program

Essential Job Functions:

• Manage the front desk and office area


• Plan/attend Resident events


• Provide services and information to residents at their request


• Assist prospective residents, vendors, contractors, and visitors as needed


• Promote positive and proactive resident relations by working to make the living experience the highest quality


• Respond to residents, follow-up on work orders, and handle general customer service needs of the property


• Responsible for collecting rent and other payments/deposits


• Accept and disburse Resident packages

Minimum Qualifications/Skills:

• A high school education or equivalent is required


• Working knowledge of Word, Excel as well as Internet Explorer


• Excellent interpersonal, motivational, writing, management, and leadership skills


• Outgoing, friendly personality 


• Good organizational skills, follow-up and follow through 


• Understanding and experience with a wide range of property management/accounting software


• Marketing and budgeting experience


• Ability to handle multiple tasks at one time 


• Exceptional communication, customer service and people skills 


• Self-motivated; can work independently Detail-oriented 


• Basic typing and computer skills including ability to find information on the Internet 


• Hotel, hospitality, or other service experience a plus

Work Schedule: FT Monday-Friday, 3 pm – 12 am and 12 am – 9 pm; additional hours, including weekends, may be required to meet business needs.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.