221115.AOC Public Safety Manager at HILLSBOROUGH CO AVIATION AUTHORITY in Tampa, Florida

Job Description:

POSITION OVERVIEW

Reporting to the Senior Manager, Airport Operations Center, The AOC Public Safety Manager is under the umbrella of the Airport Operations Department at Tampa International Airport.  The Airport Operations Center is a 40-plus employee dispatch center that is the central point of contact for all calls, emergent in nature, and is open 24 hours a day, seven days a week.   The Airport Operations Center is responsible for 911 Public Safety (Police, Fire, EMS) calls as well as calls relating to all airport operations and systems including elevators, escalators, and shuttles.  This position is responsible for the development of the AOC training Program and Criminal Justice Information Systems compliance procedures to industry standards and regulations.   This role leads a staff of two Coordinators (CJIS and Training), as well as all dispatch trainees. Strong team building, leadership, and project management qualities are essential in this role.  In addition, this role is also responsible for planning, training, budgeting supplies, coordinating schedules, and controlling personnel, material, and physical resources to achieve operational and organizational objectives.

POSITION ACCOUNTABILITIES

• Subject matter expert for the department with managerial responsibility for the operation and execution of effective dispatch of Public Safety communications for the Tampa International Airport Police Department.


• Maintain current knowledge of the operations of the Hillsborough County E9-1-1 Emergency network, as it relates to the operations of a Public-Safety Answering Point {PSAP).


• Manage receipt of emergency 9-1-1 calls for police, fire, and medical emergency services that occur within the limits of Tampa International Airport property, as well as non-emergency calls for police service.


• Establishes administrative policies, procedures, and guidelines to ensure operational efficiency and effective administration of assigned personnel.


• Maintain current knowledge of FCIC/NCIC OIS procedures.


• Knowledge of FCC Rules and Regulations regarding the use of radio systems


• Maintain a working knowledge of all the duties and responsibilities of Public Safety Telecommunication Supervisors and dispatchers.


• Manages the recruitment and development of a team of dispatcher trainers and mentors.


• Prepares annual budget documents, monitors the status of allocated funds, and controls expenses


• Manages the AOC’s compliance with training standards and CJIS policies to industry requirements to include certification of personnel, programs, and processes.


• Responsible for the development of educational programs designed to enhance the competencies of dispatchers and trainees.


• Serves as the agency lead point of contact with the FBI and FDLE on all CJIS-related items and audits. 


• Participates and represents the department in meetings concerning records management, administrative concerns, computer software upgrades, technical workgroup meetings, and other meetings as directed.


• Provide interactive communication between the public and police officers in the field.


• Provides supervision, guidance, training, and motivation to assigned personnel; coordinates functions; assigns, monitors and reviews work of subordinate staff; evaluates performance and initiates correction action, as needed.


• Coordinates with Human Resources to recruit for positions and interview candidates.


• Leads change management processes for training needs that influence AOC personnel or practices.


• Set direction and priorities and allocate staff and resources to projects and unit initiatives.


• Supervises personnel by providing, guidance, training, and motivation to assigned staff; assigns, monitors, and reviews work; evaluates performance and initiates corrective action as needed.


• Serves as the lead point of contact with the Florida Department of Health on all Training Programs and Dispatcher certifications.


• Manages required equipment logs and is responsible for purchasing and maintaining adequate inventory.


• Monitors workflow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines.


• Assesses staffing needs and identifies shortfalls.


• Conduct needs analysis for new equipment, training, software, or personnel budget items.


• Develops and submits detailed justification and persuasive arguments for proposals or unit initiatives but has no direct budget approval responsibility.


• Provides consultation to customers on matters relating to functional areas. 

• Collaborates with other departments to develop and implement new projects or processes for efficiency.


• Performs other related duties as required.

MINIMUM QUALIFICATIONS

• Graduation from an accredited four-year degree-granting college or university and at least two years of supervisory or training management experience working in a law enforcement agency.


• Must possess Florida Department of Health 9-1-1 PST Certification.

OR

• High School Diploma or equivalent and at least seven years of supervisory or training management experience working in a law enforcement agency.


• Must possess Florida Department of Health 9-1-1 PST Certification.

JOB SPECIFIC COMPETENCIES

• Considerable knowledge of CJIS material and procedures for audits.


• Considerable knowledge of adult learning principles and training curriculum development.


• Considerable knowledge of the functions, services, procedures, and regulations of the assigned unit.


• Skill in the application of supervisory and leadership techniques. 


• Ability to support, promote, and ensure alignment with the departments/agency's goals and vision.


• Ability to establish and maintain effective working relationships with others within and outside their organization.


• Ability to use considerable initiative, think independently, and exercise sound judgment.


• Ability to remain calm and lead a team during emergencies or incidents.


• Excellent oral and written communication skills.


• Proficiency in public speaking as a presenter and educator.


• Ability to effectively manage and guide group efforts.


• Ability to create solutions to problems using new methods and processes.

CORE Values

• 
  Safety - Extending beyond our proactive approach to maintaining a secure facility for guests, our commitment to safety acknowledges the sense of security and peace of mind that comes from providing a warm and comfortable environment.


• 
  Service - We are committed to the highest guest quality and service levels. Tampa International Airport team members take great pride in delivering top-notch experiences that are helpful, welcoming, and friendly. Our minimum standard is excellence in all we do.


• 
  Community - As the gateway to the west coast of Florida, we serve communities and businesses throughout the region. Our initiatives bring regional interests and organizations together to build a stronger Tampa Bay. As a good neighbor and community partner, we are committed to providing opportunities and making responsible choices that benefit our region.


• 
  Growth - We are committed to building a sound financial position that cements our ability to be best in class for years to come. Our economic strength comes from a sensible and dynamic approach to growth. We will ensure that as the Tampa Bay region grows, its airport is scaled to meet rapidly changing needs.


• 
  Innovation - We are imaginative and forward-thinking. Dedicated to evolving form and function through technological advancement, improved processes, and operational efficiency, remaining true to our guests’ desire for simplicity, organization, and convenience.

TPA MISSION STATEMENTTo be a major driver in the economic growth of the Tampa Bay Region. We will be leading-edge innovators to create global access and extraordinary customer experiences through our people and facilities to build prosperity for our stakeholders and the region.

TPA VISION STATEMENT

To be a vibrant aviation gateway for Tampa Bay, providing access and economic opportunity for our stakeholders.

The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.