Customer Service Representative at HomeTeam Pest Defense, Inc. in Houston, Texas

Posted in Admin - Clerical 16 days ago.

Type: Full-Time

$17.00 per hour

Job Description:

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training  to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!


As a HomeTeam Customer Service Representative, you can expect to:

  • Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.

  • The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense. 

  • Provide information to prospects and initiate new service

  • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers

  • Resolving customer problems with invoices and billing questions

  • Conduct telephone conversations with customers about issues surrounding their service in a professional manner

  • Enter service-related notes in system software

  • Provide general marketing information to prospects and customers as requested

  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed

  • Escalate appropriate inquiries or problems to managers

There’s plenty of perks too!

  • Competitive pay $$

  • $17/ Hourly 

  • Off Weekends!

  • Comprehensive benefits package including medical, dental, vision

  • Company paid life & AD&D insurance

  • 401(k) plan with company match up to 6%

  • Employee stock purchase plan

  • Paid Time off and holidays

  • Employee discounts

  • Tuition reimbursement

  • Dependent scholarship awards

  • An opportunity to advance within the company

  • Recognition for a job well done

  • A friendly work environment

  • Employee referral bonuses

  • The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

  • HomeTeam is the #1 pest management company to homebuilders

  • Currently performs more the 2,000,000 services a year

  • The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction

  • Pest Management Industry is growing and is a recession resistant line of business

  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.


Minimum Requirements: 

  • Must have 1 year of previous customer service experience

  • Entry level customer service skill and technique

  • Basic / entry level understanding of computers

  • Entry level skill on use of company telephone features and how to use them

  • Must be 18 years or older with a high school diploma or GED

  • Must successfully pass background and drug screening

Physical Demands / Working Environment:

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation


HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer



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