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Queue Manager - Part time at Bridges Consulting, Inc.

Posted in Writing/Editing 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Annapolis Junction, Maryland





Job Description:

With the passion to make an impact, BRIDGES solves national security and commercial vulnerability challenges using cyber intelligence. In today’s cyber battleground, our team of elite experts makes BRIDGES an industry pacesetter and agile innovator that delivers success as a trusted partner.

 

We are hiring top talent for a rapid growth trajectory while maintaining our culture and values of commitment, integrity, respect, and courage. Within the BRIDGES family, our employees are our first priority. We offer best-in-class compensation and benefits, a collaborative atmosphere, and opportunities to develop and advance; ... and we have fun!



Responsibilities

 

Labor Category Requirements:


  • Proficient in MS Office

  • 2 years’ experience providing electronic input of original text, formatting documents, and document revision

  • 2 years’ experience in preparation of management plans and reports

Position Requirements:


  • Strong customer service skills

  • Technical writing background

Desired Skills:

Prior SM9 experience

Looking for a queue manager to assist engineering and project management teams to do the following:


  • Transfer customer requirements from agency system to proprietary organizational workflow tool

  • Interact with customers to get a complete understanding of requirements and mission

  • Work closely with project managers and engineers

  • Develop metrics in workflow tool

Complete periodic verification of open ticket statuses

Hours are flexible, though some daytime hours would be needed to complete training and on a periodic basis to meet with engineering and project management team.

Working with the mission focused, fast paced, Cross Domain Solutions customer organization.

 

Clearance Requirement:



  • TS/SCI with Polygraph

 

EOE AA M/F/D/V to EOE AA M/F/Vet/Disability



Qualifications

 Requires TS/SCI with Poly