As a DIRECTV Technician -
Installation, you will be responsible for providing our customers excellent
service through installing, troubleshooting, and upgrading satellite TV
Essential Duties and
Preparing for installations by
reviewing installation orders, gathering equipment, supplies and tools and
coordinating schedules with customers.
Planning installations by
evaluating location, locating access and laying-out equipment and wiring
Establishing satellite TV
systems by installing equipment, running and pulling cable, programming
and calibrating equipment while adhering to codes, regulations and
Verifying satellite TV systems
for correct functionality and optimal performance by testing equipment and
connections and identifying and correcting any issues.
Maintaining accurate records
through documenting installations, services and repairs.
Maintaining and improving
service and rapport with customers through listening to their descriptions
of problems, answering questions and resolving issues through diagnosing,
troubleshooting, repairing, replacing and/or upgrading components.
Referring to schematics,
manuals and manufacturer's instructions as needed.
Maintaining a safe work
environment by following safe practices and adhering to safety policies.
Ensuring adequate supply levels
by inventorying stock, placing and verifying orders.
Updating and improving job
knowledge by participating in educational opportunities and reading
Enhancing the organization's
reputation through personal accountability for accomplishing new and
different requests and always striving to add value.
Other duties as assigned.
Must possess a valid driver's
license in the primary state of residence
Must be able to speak clearly,
concisely, and to communicate effectively in a courteous and professional
Solid written communication
Must be able to work full time,
up to and including six days a week; which may include nights, weekends,
and holidays, as required
Must meet company hiring
criteria for pre-employment screening, including drug test, criminal
background check, fitness for duty, and MVR check
Must be able to obtain all
necessary certifications, including SBCA, Service, SW iM, and Ka/Ku, as
Working knowledge of Microsoft
Office and inventory software systems preferred
SBCA and/or other industry
Six months experience in
telecommunications, electrical, construction, or related field preferred
Working knowledge of handheld
electronics, including smart phones, iPads, etc., preferred
Must be able to lift up to 80
pounds and climb ladders up to 40 feet in length
Must be able to work in tight
spaces, including attics and crawl spaces
Must be able to work outside in
extreme weather conditions, including precipitation and temperature
Must be able to stand for
extended periods of time
An essential duty of the position
of Technician is to install satellite dishes with the use of a ladder on
customers ‘homes. The ladders used by DIRECTV have been rated by the
American National Standards Institute (ANSI) to hold a maximum total
weight (including tool belt and equipment) of 375 lbs. To allow for the
weight of equipment an individual's weight cannot exceed 275 lbs.
*To perform this job successfully,
an individual must be able to perform each essential duty satisfactorily. The
qualifications and requirements listed are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.