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Advanced Tech-Support Specialist at Cognizant

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Farmington Hills, Michigan





Job Description:

The role requires the skill to navigate through a great deal of ambiguity in a fast changing environment and the ability to understand complex technical concepts quickly and translate them into simple solutions for our external clients.

Required Qualifications:

●             High school diploma

●             Proven track record of delivering on deadlines and KPI's

●             Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

●             Demonstrated creative problem-solving approach and strong analytical skills.

●             Proven ability to balance multiple priorities and strong attention to detail.

●             Proficient with MS Office programs (i.e. Word, Access, Excel, PowerPoint)

●             Excellent oral & written communication skills

●             Ability to interface with different internal and external teams to get things done.            

●             Strong team player and creative thinker.

●             2+ years’ Client-facing experience using all modes of communications (email, chat, phone, video conference).

Preferred / Desire Qualifications:

●             BA/BS degree preferred with a strong academic record.

●             1+ years’ experience working with Google tools; Google AdWords and Google Analytics.

●             Current Google AdWords certified would be a unique differentiator.

●             Solid understanding of key programs including Google AdWords and Google Analytics.

●             Agency experience is an advantage.

●             Basic hands-on knowledge in Internet products and technologies is a plus.

●             Previous Digital Advertising experience.