Installation Technician at AT&T

Posted in Other 26 days ago.

Location: Prescott, Arizona





Job Description:

As a DIRECTV Technician -
Installation, you will be responsible for providing our customers excellent
service through installing, troubleshooting, and upgrading satellite TV
systems.

Essential Duties and
Responsibilities include:

  • Preparing for installations by
    reviewing installation orders, gathering equipment, supplies and tools and
    coordinating schedules with customers.
  • Planning installations by
    evaluating location, locating access and laying-out equipment and wiring
    plan.
  • Establishing satellite TV
    systems by installing equipment, running and pulling cable, programming
    and calibrating equipment while adhering to codes, regulations and
    standards.
  • Verifying satellite TV systems
    for correct functionality and optimal performance by testing equipment and
    connections and identifying and correcting any issues.
  • Maintaining accurate records
    through documenting installations, services and repairs.
  • Maintaining and improving
    service and rapport with customers through listening to their descriptions
    of problems, answering questions and resolving issues through diagnosing,
    troubleshooting, repairing, replacing and/or upgrading components.
  • Referring to schematics,
    manuals and manufacturer's instructions as needed.
  • Maintaining a safe work
    environment by following safe practices and adhering to safety policies.
  • Ensuring adequate supply levels
    by inventorying stock, placing and verifying orders.
  • Updating and improving job
    knowledge by participating in educational opportunities and reading
    technical publications.
  • Enhancing the organization's
    reputation through personal accountability for accomplishing new and
    different requests and always striving to add value.
  • Other duties as assigned.


  • Must possess a valid driver's
    license in the primary state of residence
  • Must be able to speak clearly,
    concisely, and to communicate effectively in a courteous and professional
    manner
  • Solid written communication
    skills required
  • Must be able to work full time,
    up to and including six days a week; which may include nights, weekends,
    and holidays, as required
  • Must meet company hiring
    criteria for pre-employment screening, including drug test, criminal
    background check, fitness for duty, and MVR check
  • Must be able to obtain all
    necessary certifications, including SBCA, Service, SW iM, and Ka/Ku, as
    required
  • Working knowledge of Microsoft
    Office and inventory software systems preferred
  • SBCA and/or other industry
    certifications preferred
  • Six months experience in
    telecommunications, electrical, construction, or related field preferred
  • Working knowledge of handheld
    electronics, including smart phones, iPads, etc., preferred
  • Must be able to lift up to 80
    pounds and climb ladders up to 40 feet in length
  • Must be able to work in tight
    spaces, including attics and crawl spaces
  • Must be able to work outside in
    extreme weather conditions, including precipitation and temperature
    variations
  • Must be able to stand for
    extended periods of time
  • An essential duty of the position
    of Technician is to install satellite dishes with the use of a ladder on
    customers ‘homes. The ladders used by DIRECTV have been rated by the
    American National Standards Institute (ANSI) to hold a maximum total
    weight (including tool belt and equipment) of 375 lbs. To allow for the
    weight of equipment an individual's weight cannot exceed 275 lbs.

*To perform this job successfully,
an individual must be able to perform each essential duty satisfactorily. The
qualifications and requirements listed are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.