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IT-Help Desk Operations at Butler America Aerospace L.L.C.

Posted in Other 28 days ago.

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Type: Full Time
Location: Pittsford, New York





Job Description:

IT-HELP DESK OPERATIONS-ENT

LOCATION: PITTSFORD, NY (14534)

JOB DESCRIPTION:

Seeing an Operations Support Resource person that will support the operations team in daily customer support and order processing activities.

RESPONSIBILITIES:

* Answering phone calls for software activation's.

* Reading and responding to emails

* Reviewing and taking action on Orders

* Answering shipping door

* Shipping and delivering Lenel business resource packages

* Process Picking sheets

* Data collection of daily Metrics

REQUIREMENTS:

* One to Three years customer service experience

* One to Three years order processing experience

* One to Three years warehouse / shipping experience

* Customer Focus

* Problem Solving

* High School diploma

REQUIRED SKILLS:

* MS Outlook

* MS Excel

DESIRABLE SKILLS:

* Oracke

* MK Denial

* SalesLogix

* Cisco Automatic Call Distributor (ACD) queue reporting

* Fed-Ex shipping Manager Application

TOP 3 FACTORS:

* Positive Attitude

* Temperament

* Internal Motivation

* Some college course completion

FOR IMMEDIATE CONSIDERATION, PLEASE EMAIL A WORD DOCUMENT RESUME TO CMALCOVISH@BUTLER.COM AND QUOTE REQ.#55184

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Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.