The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills.
Provide administrative, reception and program support to management and staff.
Manage phone activity including providing general knowledge to callers.
Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
Oversees front desk and lobby area.
Assist in coordinating the Front Desk and the Housekeeping Department.
Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Responds to guest inquiries.
Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
Maintain awareness of safety issues, and report them immediately to your manager.
Distribute newspapers to Residents that are subscribed.
Create and Print Daily activities Schedules and print Daily Menu.
Monitor surveillance system.
Process incoming & outgoing mail.
Responsible for the Admin Monthly inventory.
Assist other departments inventory, Collecting paper work.
Maintain a clean & organized office space.
Maintain employee and resident forms.
Schedule appointments for department directors.
Maintain multiple filing systems.
Stock refreshment area with Coffee.
Monitor secure entry system including assignment of all key fobs, front desk keys, automatic front doors and an external gate.
Record all residents out of the community and exit seekers.
Responsible for the distribution of employees paychecks.
Manage and maintain a current contact list and extension list.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
Minimum of at least 18 years of age.
Two years of recent receptionist experience.
One year of experience as a receptionist at a Memory care facility preferred.
High School Diploma preferred.
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
Ability to arrange and coordinate schedules for reservations.
Excellent interpersonal, administrative, telephone and other communications skills.
CPR and First Aid Certifications, or must obtain within 30 days of hire.
Assist with the management of FOB's(activation & deactivation)
Other Duties to be assigned
PHYSICAL AND MENTAL REQUIREMENTS
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire work day and to climb steps regularly.
Ability to sit at a desk and monitor phones for extended amounts of time.
Ability to withstand temperatures in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Physical presence at the job site is essential to perform job duties.
Required to use fine motor and manual dexterity skills in writing, keyboarding, and grasping.