Serve as a dedicated resource to support the fleet management operation of material handling equipment in excess of 5000 units, located in 49 States and 1200 locations.
Our fleet, consisting of 70 makes and over 1000 unique models, is diverse. That diversity pales in comparison to the unique backgrounds, life experiences and skill sets that will be interacted with daily as part of an organization 27,000+ people strong. World Class customer service is the guiding principal for success in this role. The ideal candidate will be extremely focused and driven to provide exceptional customer service, combined with the emotional intelligence and empathy to interact with associates with drastically different personalities, mannerisms, goals and responsibilities within the organization.
Around 100,000 recordable injuries occur in the United States every year regarding the operation and working within proximity of, material handling equipment. While mitigating downtime and reducing expenses are paramount in any fleet operation, safety will always be our first and foremost concern, and must reflect in everything we do.
Essential Duties and Responsibilities
Function as a dedicated fleet team resource providing support for all Ferguson associates in relation to material handling equipment
Field phone calls, respond to emails, send out regular communication on program changes and provide timely updates to multiple levels within the organization
Utilize and demonstrate ability to prioritize requests, exhibit exceptional time management while facing heavy work volume and remaining organized
Identify and implement orders for new equipment per fleet program governance. Scrutinize location requests for new equipment against established fleet policy retention parameters
Monitor the approval process for service expense exceeding a threshold dollar amount. Understand and execute decisions on the future of that equipment based on a pre-determined calculus
Understand and appreciate the significance of your decisions in this capacity and how it impacts the location(s), and proactively take steps to ensure it does not hamper their ability to conduct commerce
Audit $600K+ in monthly expenses relating to the operation of the material handling fleet
Professionally and constructively work with internal departments and external vendors to ensure all departmental prerequisites are satisfied prior to payment and integration of billing data into a centralized database
Develop and publish financial and utilization reporting on a monthly basis
Regularly conduct inventory audits. Maintain and correct multiple databases based on your findings
Explore new avenues for revenue in the remarketing of our used equipment
Identify process improvement opportunities that increase value and or efficiency of the fleet program. Professionally challenge the status quo
Strive to become a subject matter expert in the area of material handling equipment
Bachelor or Associate’s Degree preferred, but not required
Ideal candidate will have prior experience with an OEM, dealership, service facility or rental company
While relevant prior experience is preferred, it is not required
Any work experience is beneficial
Proficiency in Microsoft Office or other equivalent platform is required and may need to be demonstrated
Web design experience preferred
Data visualization and interaction, and business intelligence tool experience preferred
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.