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Merchant Customer Service Specialist I at m&t

Posted in Other 30+ days ago.

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Location: Williamsville, New York





Job Description:
Overview:
Act as the primary customer service contact In Merchant Customer Service phone queue for in-bound customer / client calls solving problems and answering inquiries for all Merchant Service products, utilizing excellent oral and written communication skills.

Primary Responsibilities:
  • Receive incoming customer client calls using excellent customer service and telephone skills.
  • Answer inquiries and resolve customer issues for all merchant services' products.
  • Uses 14 to 15 related software systems, mainframe applications for servicing clients.
  • Understand processing on 6 different Merchant Processing platforms.
  • Answer Specialized Chargeback questions.
  • Work directly with external business and corporate customers, sales representatives and Merchant Services operational staff to resolve product issues, customer problems and more complex inquiries.
  • Identify and monitor clients daily for fraud or high risk processing.
  • Make recommendations on account adjustments, fees and waivers to client accounts.
  • Technical trouble shooting of equipment and assessment, preparation and ordering of replacement equipment for the client.
Minimum Qualifications Required:
Associates Degree

Customer Service and Computer experience