Posted in Manufacturing 4 days ago.
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Location: San Antonio, Texas
Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; lifecycle marketing solutions; and promotional products for businesses. The company deploys these customer engagement solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience. Harland Clarke serves more than 43 million consumers and 6 million small and medium sized businesses per year, through deep relationships with 11,000+ clients and distribution partners. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. Harland Clarke has been recognized as a 2018 top workplace in San Antonio, TX. For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.
· Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.
· Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
· Explore new education opportunities with our tuition reimbursement plans.
· We offer work-life flexibility, meeting personal obligations along with professional success.
Responsible for the company’s Value Chain Quality program. Champions quantitative, qualitative, preventive, and predictive quality for the company. Acts as
the central facilitator between Manufacturing, Customer Service, Product Management, Sales, Engineering, & IT to ensure that product and service quality not
only meets but exceeds customer expectations by championing a “designed-in” quality approach. Develops and implements Quality process controls and
procedures consistently across the company. Building upon an understanding of customer feedback, provides processes and tools that help support the
transformation of customer demand into attractive products and services. Assists location leaders in hiring, managing, and training of personnel.
Maintains/reports accurate company quality metrics & records.
High School Diploma or GED (Required)
Bachelor's Degree (Required)
Master's Degree (Preferred)
MBA or other advanced degree preferred.
Six Sigma or Lean Certification Required.
Six Sigma Black Belt strongly preferred.
ASQ certifications preferred.
Knowledge of Microsoft Office required.
5 - 7 years 5+ years in Quality Leadership roles; knowledge of process controls, procedures, and products; technical and computer knowledge.
Understanding of manufacturing equipment & software development methodologies.
Ability to prioritize schedules, participate on cross-functional teams, and successfully interact with internal & external customers on a day to day basis.
Outstanding verbal/written communication skills and interpersonal skills.
Must have strong project focus and the ability to assist in the full project life-cycle (ideation to completion).
Requires ability to quickly learn and integrate new tools and technologies to meet customer needs.
COMMUNICATION AND CONTACTS
Position is in constant contact with all Company Locations, Corporate Support Processes, Bank Officers, and Item Processing Managers. Possesses strong
leadership and interpersonal skills and has the ability to influence and guide the company’s approach to quality.
Setting Quality standards and correcting process control problems across the organization. Hiring, coaching, and counseling of HC employees in relation to
quality issues. Establishing priorities for the Quality Team. Ensuring products and services meet all client and customer needs.
Supervisory Responsibilities: Up to 3 direct reports. Directive dotted line leadership of Plant Quality Managers & Staff.
PHYSICAL DEMANDS / WORKING CONDITIONS
Extended Use of Computer Monitor
General Office Environment
Ability to Adjust Focus
Using both hands
Hand-to-Eye Coordination / Motor Skills
Twisting / Turning
Close vision for long periods of time
All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to
continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams,
recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information,etc.
Harland Clarke is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, ((Johnny Knifer)) at ((210-694-1487)) .