Overnight Data Center Technician at West Corporation in Suwanee, Georgia

Posted in Other 29 days ago.

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Job Description:

Connecting people with each other and the right information is mission-critical. Intrado, formerly West develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our Global Technology Services department is currently seeking a Data Center Technician.

Prepare/coordinate installation of hardware and equipment (e.g., electrical, flooring, space cabinet, etc.) of new and existing data centers (e.g., coordinate contractors, equipment delivery, verify functionality of power and related, install equipment, etc.) ensuring the installation adheres to departmental procedures and standards. This role will work Tuesday - Friday from 9 PM EST until 7 PM EST. Travel is required between data center sites.

Day to day responsibilities include, but are not limited to:
  • Rack & stack servers and network infrastructure hardware within the data center
  • Responsible for the supervision of outside vendors for installation and maintenance of cabling, electrical, mechanical, fire, etc.
  • Test and troubleshoot both fiber & copper cable and use of test equipment including tone generators & digital multimeters
  • Perform cable management including labeling, routing, removing cable, moves, adds and changes per data center standards
  • Ensure proper utilization of ServiceNow ticketing system; tickets are being opened for new issues, working tickets to resolution, escalate tickets when necessary and review all tickets for appropriate documentation and processing
  • Other duties as assigned
  • Associate's Degree or equivalent practical work experience
Experience and Technical Skills
  • 1 years experience working in a data center environment
  • Read and understand building prints and drawings
  • Comfortable performing repetitive technical and manual work
  • Must be able to reach and work overhead, crawl, work bent ove, climb, stand for hours, work from ladders and scaffolding as required
  • Lift 50-75 pounds daily
  • Ability and capability to perform, multi-task effectively in high pressure situations and can work well with others, in multiple departments
Our solutions connect people with each other, and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.

This position will be posted for 14 days or until the position is filled.