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IT Support Analyst II at Federal Reserve Bank (FRB) in Dallas, Texas

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.

About the Role
We are looking for an IT Support Analyst to provide end-user support for moderate incidents and service requests related to desktop infrastructure used by on-site workforce. You will be based in Dallas, TX.

You Will

  • Troubleshoot and resolve moderately complex incidents and service requests

  • Escalate more complex technical service and hardware/software issues within performance standards

  • Configure and install IT users` desktop software and hardware, and LAN printers

  • Document service provided and shares troubleshooting tips with peer technicians

  • Solve individual client connectivity problems; perform relocation services for desktop equipment, including coordinating the disposal process and re-deployment of units

  • Perform inventory tasks to ensure asset related information is captured for inventory reporting purposes and patch management processes

  • Participate in technical pilot and production roll-outs, documents results and provides input to procedural and support processes being established

    You Will Bring

  • Associate`s degree in Computer Information Technology or equivalent experience

  • Three years' experience with desktop hardware, software installation, remote and mobile device support

  • Understand troubleshooting techniques, configurations, mobile device software and installation/remote access tools

  • Resolve technical issues while providing superb customer service

  • CompTia A+ certification or similar preferred

  • Equivalent education and/or experience may be substituted for any of the above requirements

    The Team
    You will report to an Operations IT Manager who co-manages the End-user Support team consisting of 8 team members in Dallas, and 5 team members in other areas of the U.S. We are a collaborative, dynamic team of accomplished technicians with a thoughtful focus on providing excellent customer service while encouraging a culture of innovation.

    Our Benefits - You can select benefit plans that are the best fit for you at every stage of your career!

  • Health, dental and vision coverage that is tops in the nation and low-cost

  • Savings Thrift (401K) Plan with a 100% match up to 6%, including a pension plan

  • Paid vacation and 11 paid Bank holidays; flexible work environment, healthy workflow

  • Opportunities to participate in employee resource groups to learn more about your colleagues

  • Healthy lifestyle assistance through an on-site fitness center, subsidized cafeteria with healthy food options

  • Generously subsidized public transportation and free on-site underground parking

  • Annual tuition reimbursement: $15,000 graduate degree, $7,500 undergraduate degree

  • Workday volunteer opportunities and so much more!

    Why the Fed
    The Federal Reserve Bank of Dallas is dedicated to serving the public by partnering with communities and businesses, promoting jobs and stable prices, and keeping your money safe and available. We have opportunities aside from Finance and Banking Supervision and regulation that range from electricians to law enforcement, and many more. We welcome differing perspectives and are committed to maintaining an inclusive and diverse culture.

    Are you ready to make a difference?

    By federal law, we ask that you fall within one of the following citizenship categories: (1) U.S. citizen, (2) U.S. national, (3) U.S. permanent residents who are not yet eligible to apply for naturalization, or (4) U.S. permanent residents who have applied for naturalization within six months of being eligible to do so.
    Position may be filled at multiple levels depending upon the experience and qualifications of the applicant. Employment is contingent upon you passing a financial credit check.