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Sales Call Quality Specialist at United Shore Financial Services in Pontiac, Michigan

Posted in Other 11 days ago.

Type: Full Time





Job Description:

A lot can be gained from an engaging phone conversation. It can build relationships, answer stirring questions and showcase exceptional client service skills. As a Call Scoring Specialist at United Shore, you will be responsible for monitoring team member/client phone calls, then sharing your reviews with team leads. This practice ensures our Client Experience team members continue learning, improving and providing an exceptional client experience. WHAT YOU WILL BE DOING * Listening to call clips * Auditing and evaluating call quality using a detailed score card * Relaying call scoring to alert leaders of coaching opportunities * Sharing achievements and positive feedback * Rewarding team members for going above and beyond given duties * Completing additional administrative duties WHAT WE NEED FROM YOU Required: * Experience scoring client service calls * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment * Ability to multitask and adapt * Positive attitude and willingness to learn * Onsite, full-time attendance THE PLACE & THE PERKS United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals. Here are some of the reasons you'll love working here: * Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck * Free fruit, soft drinks and coffee * Convenience store featuring grab-and-go snacks * In-house Starbucks and indoor/outdoor caf with Wi-Fi * Escape room designed for team-building activities * Indoor/outdoor putting greens DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is \\"at-will.\\" United Shore is an Equal Opportunity Employer.