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Master Solution Architect - Salesforce Industries at in San Francisco, California

Posted in Other 9 days ago.

Type: Full Time

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.




Salesforce Industries is growing exponentially. We are looking to expand our Customer Success team by hiring talented and enthusiastic Solution Architects.

Salesforce Industries goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Solution Architects play a key role in determining the optimal use of the Salesforce Industries product in the customer environment.

Your responsibility will be to align the customer s business requirements to the native Salesforce Industries functionality and to construct a development plan that will deliver the desired solution. You will have a deep knowledge of the core business processes and best practices in the customer s industry - and you ll enhance that by acquiring an understanding of the specific business drivers for their program.

A collaborative and empathetic relationship with the business stakeholders will be
central to your role. Your commitment to their success should never be in doubt.

You ll also be working with developers, typically in Agile scrum teams, helping them convert the business requirements into technical activities and verifying that their deliverables satisfy the acceptance criteria. And you ll be a key channel back to the Salesforce Industries product management team as they look
to drive innovation and improvements into future releases of the Salesforce Industries products.


* You ll have 5+ years experience of working on deployment teams, ideally using
Agile development techniques

* You ll have a proven track record of successful delivery of customer projects,
preferably enterprise CRM implementations

* You will have extensive experience of at least one of our industry sectors
telecommunications, media, insurance, health, utilities or public sector

* You ll be a self-starter, adept at picking up new skills and technologies, and eager
to break new ground

* You ll have excellent communication skills, equally comfortable with crafting
emails as leading a white-board discussion with customers, or delivering a
functional demo

* You ll have the vision to help us take our company to the next level


* In-depth knowledge of key processes in industry-specific CRM solutions (e.g.
Quote to Order, MACD, Policy Management)

* Process modeling tools and best practices

* Project management tools and best practices

* Data modeling

* Systems analysis and design


* Bachelor's or Master's degree in Computer Science, Software Engineering, or a
related field

* Salesforce Sales/Service Cloud Consultant

* Salesforce Administrator

* Certified Scrum Master / Certified Product Owner

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