Dispatcher at Overhead Door Corporation in Hatfield, Pennsylvania

Job Description:

Door Services Corporation is a business unit of Horton Automatics, an Overhead Door Corporation company.  Door Services offers installation and maintenance of the doors manufactured by Horton Automatics (commercial sliders, optical turnstyles, revolving doors, swinging / folding doors, etc.)

 
The Position
Receives and enters service calls via computer, phone messages to properly distribute them "in house" or through the dispatch network via mobile/email communications and / or any new technologies that may be implemented. This job will be located in the Hatfield, PA office.
 
Responsibilities

• Maintain customer relations and support 


• Receives service call and research necessary files for proper coding


• Close out jobs and input times to the systems


• Report "call out / quotes" to the proper departments


• Assist in researching and completing proposals and quotes

Qualifications

• High School Diploma or equivalent


• Must have experience with MS Office


• Ability to communicated internally and externally at all levels


• Experience working in customer service environment


• Ability to multi task in fast paced environment

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