Front Desk Associate at Courtyard by Marriott Hamilton OH in Hamilton, Ohio

Job Description:

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:
As a Front Desk Associate you are responsible for providing our guests with the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures

Why Concord?
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

Some of the Benefits Our Employees Enjoy.... Competitive Wages, Flexible Schedule,  the Opportunity to Join a Growing Company, Ability to work into a Full Time Position (if interested) and Industry Discounts!!!!!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Skills

• Analytical

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work


• Job Security: Inspired to perform well by the knowledge that your job is safe


• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals


• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


• Self-Starter: Inspired to perform without outside help

See job description