Senior Project Program Manager (Government) at AT&T in Oakton, Virginia

Job Description:

AT&T Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We recruit, develop, and empower a diverse, high-performing workforce which is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our DHS Team supports our Nation’s law-enforcement, national security, and homeland security, providing, operating and assuring mission-critical wireless services (including FirstNet), for the full spectrum of mission execution.

AT&T is seeking a program manager to support the US Secret Service enterprise mobility program. Responsibilities will include working collaboratively with the AT&T Account Team, AT&T Program Team and our DHS customers. to successfully manage the customer service inquiry, ordering, provisioning and billing process.  Growth is available as AT&T continues to add other work for the US Department of Homeland Security.

Description of Job Duties/Responsibilities:

• Responsible for processing customer orders and service inquiries through the AT&T mobility process.  Includes account set up, post award- pre order responsibilities, ensuring correct order issuance, troubleshooting issues that impact the provisioning process, insure order completion and successful, accurate billing to the customer.
• Fulfill custom reporting requirements as specified by the USSS customer
• Work closely with the AT&T Account Team in responding to customer inquiries for both new and existing mobility service.
• Support the AT&T Account Team and AT&T Program Team in applying management skills to all aspects of program success as measured by customer satisfaction, financial objectives, contributions to the responsible AT&T business unit, and performance of assigned personnel, including matrix staff. 

Required Clearance: Be US citizen eligible to obtain a US Government Public Trust certification.

Required Qualifications: Education:  B.A. or B.S.

• Position requires a detail oriented individual with a background in customer facing support
• Fluency in AT&T Mobility processes and electronic systems as well as an established contact network with the AT&T teams and staff that support mobility products, FirstNet in particular
• The Candidate must have strong problem solving skills and the ability to work collaboratively with the customer and the other members of the AT&T team
• Anticipates potential problems, identifies risks, and plans contingencies
• Able to work independently when provided with broad objectives
• Able to work multiple issues simultaneously while maintaining professional composure
• Ability to effectively convey ideas, facts, and directions in either written or verbal form, both informally and formally

Desired Qualifications: Experience in working in teams, including external groups such as customers and other contractors, involved with complex financial transactions and direct customer support.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V