Student Support Coordinator: Twenty-Nine Palms Military Base (CA) at DeVry University in Twentynine Palms, California

Job Description:

Since our founding in 1931, DeVry University has focused on
delivering a different kind of education – one based on experiential learning
with real-world applications. When you join our team, you’re choosing an institution that serves students who are different, too: a diverse group of go-getters from all walks of life.

We know our colleagues are integral to the success of the institution. At
DeVry, we’re guided by our culture of care, and we embrace values that teach us to care for students, self and colleagues. It’s one way we position our
colleagues for success.

We are looking for engaged, caring colleagues to join our organization in
serving our students. We take extra pride in our dedicated support teams, as
well as our outstanding faculty members who have often worked for years in the fields that they teach. We believe all our colleagues deserve opportunities to reach their goals. Whether it’s career advancement, maintaining a healthy
lifestyle or saving for retirement, our comprehensive benefits and professional
development offerings can help you meet your goals.

If you want to be a part of an organization focused on providing high-quality
education, care and attention, we invite you to apply for a position today.

Overview:

The Student Support Coordinator (SSC) reports directly to Student Central leadership. They will perform routine and recurring student, faculty, colleague and operational services required in the operations of a DeVry University location.

Responsibilities:

• Conducts outreach to current & prospective students for various types of campaigns, including course registration, or to collect missing documents for financial aid processing, appointments, confirmations and other requests for information as needed.


• Maintains a basic understanding of all academic & Title IV programs, policies and procedures including institutional policies and federal and state regulations.


• Responds to student questions and/or requests; transcript requests; website information; if able; and/or escalates concerns, as necessary.


• Demonstrates consultative skills to resolve complex problems including escalated interactions from other peers.


• Conducts reviews of student accounts to identify missing required documentation in order to complete the financial clearance process.


• Consistently meets/exceeds service established metrics.


• Appropriately documents student interactions in Salesforce.


• Oversees student workers from a training and daily activity perspective as needed.


• Provides administrative support to all functional leaders and teams in the operations of the location.


• Maximizes office productivity through proficient use of appropriate software applications.


• Coordinates and arranges meetings, prepares agendas, and reserves/prepares facilities.


• Demonstrates exceptional customer service to students, guests, and colleagues.


• Supports the Strategic Enrollment team and Academic staff.


• Manages the testing function for applicants, continuing students and others at the location.


• Handles any general inquiries and endeavors to provide specific answers or appropriate routing to correct personnel throughout the University (including but not limited to Student Central, technical help desk, etc.). Supports colleagues with IT as requested by IT technician.


• Completes other projects and duties as assigned.

Qualifications:

• Associate degree required, Bachelor’s degree strongly preferred.


• Previous work experience in Marketing, Customer Service, Finance/Bookkeeping, Academics or Administrative Support required.


• Advanced PC skills in Microsoft Office Suite, Internet applications, and database management software required.


• Excellent customer service, interpersonal, organizational, oral and written communication skills required.


• Ability to work non-traditional shifts, including weekends and evenings, required.


• Ability to work overtime required.

DeVry is proud to be an Equal Employment Opportunity employer. We believe diversity is essential to our educational mission and to the success of our community. We are committed to fostering a working environment where differences are respected, valued and embraced.

Qualifications:

• Associate degree required, Bachelor’s degree strongly preferred.


• Previous work experience in Marketing, Customer Service, Finance/Bookkeeping, Academics or Administrative Support required.


• Advanced PC skills in Microsoft Office Suite, Internet applications, and database management software required.


• Excellent customer service, interpersonal, organizational, oral and written communication skills required.


• Ability to work non-traditional shifts, including weekends and evenings, required.


• Ability to work overtime required.