INTERMIX is known for curating the most exciting mix of product from luxury and emerging designers. We’re all about delighting our customers by helping them to discover trends, designers and notably special pieces.
Our unique culture blends an obsession with fashion with a powerful entrepreneurial energy. Online and in our stores — where merchandise is hand-selected — we’re devoted to one-on-one service and styling, driven by data and on-the-ground insights that – at the end of the day, help us make our customers feel effortlessly chic. If you’re bold, curious, and want to be part of an innovative approach to fashion, join us.
About the role
As an INTERMIX Sales Lead you are responsible for delivering and sometimes leading the transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. With the added responsibility of being a Sales Lead, you will also have store open/closing responsibilities, which requires a high degree of maturity and integrity. The ideal candidate should be authentic, have a genuine curiosity and interest in people, and a defined fashion & style sensibility. Additionally, you must have exceptional selling skills, and be savvy about the visual and operational aspects of the role.
What you'll do
Model behavior that reflects the company's core values
Appropriately manage conflict and take ownership for your part in the team dynamic
Demonstrate a high degree of maturity and integrity
Contribute to a positive atmosphere that is fun, professional, productive and team oriented
Contribute to an environment that consistently delivers a transformational customer experience
Demonstrate strong use of selling skills
Ensure a high level of customer service through extensive product knowledge and product ownership
Take ownership for the customer journey in your store - customize it for your customer demographic and develop & maintain productive customer relationships
Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience
Understand and communicate the INTERMIX brand philosophy and lifestyle with each other and the customer
Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude
Contribute to maintaining all brand and operating standards to support brand consistency
Assist in maintaining store presentation standards
Leverage in-store technology to ensure every customer's experience is transformational
Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
Ensure all sales and operational policies and procedures are maintained
Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities
Adhere to all policies and procedures with a focus on loss prevention and operational excellence
Achievement of personal sales and metric goals
Build and maintain new and existing customer relationships
Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities
Who you are
2-4 yrs. experience in a high volume, customer-driven retail environment
Strong personal selling and customer relations experience
Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business
Benefits at Intermix
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.